This saga continues.
Due to some last minute changes, we need to travel SYD-BNE with our beloved Harry in Saturday week. As we had no other option, we contacted Freight to try out the service, however apparently they close at 1600 on a weekend, our flight is scheduled for 1605, so we can't book. Same applies for our return.
So not only has this change meant you are inconvenienced by having to go to freight 2 hours before your flight, but it now dictates what flights you can actually take.
This has caused a great deal of anguish for our family, as we live in Sydney and all of our family is in Brisbane, but QF doesn't give a rats about our family, they've made that clear. It now appears we can't travel to visit them as we used to - that is, after work on a Friday, back on a Sunday night.
I can't believe I actually gave them the benefit of the doubt again and expected this new arrangement to at least be workable.
Angry does not begin to summarise what I am feeling towards QF right now.
I am now trying to find alternate services who can transport our little fur-baby.
As for QF, they can stick their domestic flights from now on, as VA freight is via Toll and doesn't have such restrictive opening hours.
Such a disappointment. QF is now responsible for our family not being able to travel together, or as is most likely, not at all.
Now to go to the terminal tonight for the monthly argument with QF over whether we can travel with our pup on a pre-December 1 ticket.
To whomever at QF came up with this new policy/cash grab/customer inconvenience, I firmly extend my middle digit.