chickensintrees
Newbie
- Joined
- Jan 14, 2011
- Posts
- 5
Hello!
Been browsing for a few years but no yet posted.
So here is my query to the community:
We are flying BNE-PAR end of September with Qantas (two adults, 1 child and 1 infant), spending nearly 12 months over there before coming back. As I discovered last year, there is not such thing as free change fee with Qantas anymore (I remember getting them often in my younger years), but as we didn't know when we were coming back from Europe and I wasn't as concerned so I just paid the fees. Now that my post-partum haze has gone and my imminent student status is looming, each dollar is starting to matter!
That fuelled with some recent education and a win from Samsung on exercising my consumer rights recently I wonder if anyone as had any luck asking for an exemption from change fee (a Qantas sales person told me he had not seen an exemption from fees for quite some time).
So considering that I have no option because the Qantas booking system will not book that far in advance, yet Qantas clearly states that tickets are valid for 12 months, how do they justify charging such outrageous change fees in this situation when you have no choice (also as I have an infant it has to be done via the call centre which is an extra $60 per person on top of the $100 odd change fee, so for the three of us it's a fair whack, infant is not charged- how generous!).
I emailed the customer care centre to request an exemption from the fee explaining that I need to stay away for that long due to University studies. However no luck there, the reply simply was that they are 'not able to.'
It may be wishful thinking but has anyone had any experience with this or consumer rights in regards to the fees airline charge?
thanks!
Been browsing for a few years but no yet posted.
So here is my query to the community:
We are flying BNE-PAR end of September with Qantas (two adults, 1 child and 1 infant), spending nearly 12 months over there before coming back. As I discovered last year, there is not such thing as free change fee with Qantas anymore (I remember getting them often in my younger years), but as we didn't know when we were coming back from Europe and I wasn't as concerned so I just paid the fees. Now that my post-partum haze has gone and my imminent student status is looming, each dollar is starting to matter!
That fuelled with some recent education and a win from Samsung on exercising my consumer rights recently I wonder if anyone as had any luck asking for an exemption from change fee (a Qantas sales person told me he had not seen an exemption from fees for quite some time).
So considering that I have no option because the Qantas booking system will not book that far in advance, yet Qantas clearly states that tickets are valid for 12 months, how do they justify charging such outrageous change fees in this situation when you have no choice (also as I have an infant it has to be done via the call centre which is an extra $60 per person on top of the $100 odd change fee, so for the three of us it's a fair whack, infant is not charged- how generous!).
I emailed the customer care centre to request an exemption from the fee explaining that I need to stay away for that long due to University studies. However no luck there, the reply simply was that they are 'not able to.'
It may be wishful thinking but has anyone had any experience with this or consumer rights in regards to the fees airline charge?
thanks!
