Hi all, advice sought.
I am due to fly home from Rome in a few days, ticket purchased in March using classic rewards. Last night I went to check my seat, and the return flight no longer existed. It said ‘trip completed’
I phoned Qantas. What occurred was, I booked my flight in March... I’m august (4 days before I departed) the airline contacted me to modify my departure time on my flight to London. At this point, they accidentally cancelled my booking for the return flight home. Hence why under the same booking number it was saying ‘trip completed’
They did not notify me of this. They made no refund of points or taxes. I would not have been allowed to board my flight.
Thankfully, they were able to book me a seat on the same flight home. BUT it’s a new booking, I’ve had to pay again with points and taxes.... awaiting the ORIGINAL flight to be refunded.
The new flight I booked and paid for last night cost more in points and taxes!
I don’t think I should be penalised and have to pay extra, when this was 100% an error by Qantas.
I am awaiting contact from the FF team, but they’re only M-F.
Is it worth going to the Qantas office in Rome to discuss compensation for this ridiculous stuff up. How can they cancel your booking without it trickling a refund or an email notification?
Does anyone have advice - has anyone been in a similar situation?
Thanks in advance!
I am due to fly home from Rome in a few days, ticket purchased in March using classic rewards. Last night I went to check my seat, and the return flight no longer existed. It said ‘trip completed’
I phoned Qantas. What occurred was, I booked my flight in March... I’m august (4 days before I departed) the airline contacted me to modify my departure time on my flight to London. At this point, they accidentally cancelled my booking for the return flight home. Hence why under the same booking number it was saying ‘trip completed’
They did not notify me of this. They made no refund of points or taxes. I would not have been allowed to board my flight.
Thankfully, they were able to book me a seat on the same flight home. BUT it’s a new booking, I’ve had to pay again with points and taxes.... awaiting the ORIGINAL flight to be refunded.
The new flight I booked and paid for last night cost more in points and taxes!
I don’t think I should be penalised and have to pay extra, when this was 100% an error by Qantas.
I am awaiting contact from the FF team, but they’re only M-F.
Is it worth going to the Qantas office in Rome to discuss compensation for this ridiculous stuff up. How can they cancel your booking without it trickling a refund or an email notification?
Does anyone have advice - has anyone been in a similar situation?
Thanks in advance!