Qantas call centre staff lying about their real location?

[dajop]

So basically we are saying location is important.....as that determines the skill base..

Not sure if it determines the skill base, but the investment in training at different locations does not seem equal across locations. It might be, or it might not. Some locations might also be particularly susceptible to turnover for various reasons, and turnover is likely a significant contributing factor. IIRC, a reason companies go for locations within Australia like Hobart, is they are likely to have lower turnover.

 

[clifford]

a reason companies go for locations within Australia like Hobart, is they are likely to have lower turnover.

and perhaps also a lower cost base....