fbrimfield
Member
- Joined
- Nov 29, 2011
- Posts
- 206
Hey Everyone.
I know there's been a lot of speculation about how QF's call centres operate, and how priority is managed, etc, and a lot of people have speculated on what kind of operators platinums go to (dedicated, or just priority standby).
Anyway, I was just talking to a friend who used to work in the QF call centre not long ago and they basically told me the following:
Bronze: bronze members and prospective FF members are looked after by one team, who are the largest team (since most FF's are bronze). Quite often there is about 100 OCW (on call wait) Bronze FF's at anyone time, and that waiting time can go up to 20 minutes on busy days.
Silver & Gold: Are looked after by the 'premier' team, Gold's obviously get priority here in terms of service, and OCW.
Platinum/Chairmans: Once again an entirely separate team. When Plats or CL's wait for longer than 30 seconds, screens start flashing red and 'team leaders' get cranky and start yelling at people. Apparently working in this department is stressful, QF management is very tough and strict on this team to make sure plats and CL's calls get answered very very quickly.
In general, he said it wasn't a very pleasant place to work.
Anyway, hope some of you find that interesting.
I know there's been a lot of speculation about how QF's call centres operate, and how priority is managed, etc, and a lot of people have speculated on what kind of operators platinums go to (dedicated, or just priority standby).
Anyway, I was just talking to a friend who used to work in the QF call centre not long ago and they basically told me the following:
Bronze: bronze members and prospective FF members are looked after by one team, who are the largest team (since most FF's are bronze). Quite often there is about 100 OCW (on call wait) Bronze FF's at anyone time, and that waiting time can go up to 20 minutes on busy days.
Silver & Gold: Are looked after by the 'premier' team, Gold's obviously get priority here in terms of service, and OCW.
Platinum/Chairmans: Once again an entirely separate team. When Plats or CL's wait for longer than 30 seconds, screens start flashing red and 'team leaders' get cranky and start yelling at people. Apparently working in this department is stressful, QF management is very tough and strict on this team to make sure plats and CL's calls get answered very very quickly.
In general, he said it wasn't a very pleasant place to work.
Anyway, hope some of you find that interesting.