Qantas Call Centre Long Wait Times

My understanding (from unofficial sources) is that there is a pool of priority phone numbers that airport staff give to passengers which rotates every few weeks.

I will attempt to publish the currently active number(s) in this post:

1300 304 318
1300 659 161
1300 025 396
1300 659 116

1300 024 715
1300 025 390
1300 659 115
1300 659 134
1300 659 502

 

[Nitro6333]

13 13 13

The numbers haven't been active for a very long time, well haven't provided any extra benefit.

Incorrect Information, some have become inactive but others still work. If you get “we realise the urgency of your call and will be with you as soon as possible” your on a winner

 

[Greg555]

Does anyone else have zero success in having their system get the correct PNR? And after three unsuccessful attempts it takes you through an even longer series of comments including how to do this in their online system. Do they really think we'd be calling them if we could fix the issue online?

That's what Qantas thinks of it's customers.....

 

[I love to travel]

That's what Qantas thinks of it's customers.....

Better than Aeroplan though 2.5 hours the other day

 

[serfty]

Does anyone else have zero success in having their system get the correct PNR? And after three unsuccessful attempts it takes you through an even longer series of comments including how to do this in their online system. Do they really think we'd be calling them if we could fix the issue online?

I have had reasonable success when pretending I (as an Aussie) am speaking to one of our English speaking North American brethren. Slowly, clearly and with a definite pause been the enunciation of each words (in this case representing the letters/numbers of the PNR).

 

[sudoer]

Does anyone else have zero success in having their system get the correct PNR?

Works fine for me.