Qantas Call Centre Long Wait Times

My understanding (from unofficial sources) is that there is a pool of priority phone numbers that airport staff give to passengers which rotates every few weeks.

I will attempt to publish the currently active number(s) in this post:

1300 304 318
1300 659 161
1300 025 396
1300 659 116

1300 024 715
1300 025 390
1300 659 115
1300 659 134
1300 659 502
 
Last edited by a moderator:
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RooFlyer said:
Approved - but I thought it was sent through to a bot??? Maybe Sth Africa not even empowered to do that?
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Yes it is sent through to a droid/bot for approval which would have been done in this instance. All call centres have the ability to do it - doesn't need to be Hobart, so long as the consultant knows what they are doing.

The agent will create a new booking/PNR with your desired flights as unconfirmed "ghost need" segments in the booking (they can also add requested segments into an already existing PNR as well) which takes a few minutes to set up. Once this has been done, if the consultant has set it up correctly, the droid will go through all the requested sectors and swap them out with confirmed ones if they have been approved, and this can take a couple of minutes as well. This is what would have been happening when you were on hold. The confirmed sectors can then be ticketed once points and taxes/fees have been paid.
 
djkelly69 said:
About a month or two ago I managed to have a SYD-CBR connection added onto a LAX-SYD reward flight after the fact using FB Messenger.
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Nice; In my case I don't do FB and was really hoping my Plat line calls would be answered by Hobart, as it should be, and as it was yesterday. Still, I got my elusive, prized short haul domestic economy CR seat in the end :) and didn't have to even reveal my mother's maiden name.

TL;DR ... Triumphed!! ✌️
 
ChrisMars said:
Feels like chatgpt would have done a better job.
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Well Google Bard was handy so I asked it. At least it knew it could be done. Bard 0.5, Capetown 0

Hi, I am a Qantas Platinum frequent flyer and I would like Qantas to release a reward seat on an Australian Domestic Flight. ​

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Hello Qantas Platinum frequent flyer. I understand you would like to release a reward seat on an Australian Domestic Flight.
To request a reward seat release, you can contact Qantas Customer Service on 13 11 31 and ask for a "reward seat release". Be sure to have your Qantas Frequent Flyer number and the flight details ready.
Qantas will try their best to release a reward seat for you, but please note that there is no guarantee. If a reward seat is not available, you may be offered to waitlist for a seat or book a paid seat.
Here are some tips for increasing your chances of getting a reward seat release:
  • Be flexible with your travel dates and times.
  • Book your flight as early as possible.
  • Consider flying on weekdays or during off-peak times.
  • If you are flying to a popular destination, consider flying into a smaller airport.
If you are still unable to get a reward seat release, you can try contacting Qantas again closer to your travel date. Sometimes, seats may become available due to cancellations or changes.
I hope this information is helpful. Please let me know if you have any other questions.
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RooFlyer said:
Does chatgpt read, or crawl or whatever they call it, AFF?
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Who is Rooflyer?

"I'm sorry, but I don't have any information about a person or entity called "rooflyer" in my training data up to September 2021. It's possible that this is a relatively unknown or recent individual, or it could be a username or pseudonym used online. If you can provide more context or details about who or what "rooflyer" is, I'd be happy to try to assist you further."

Who is Australian Frequent Flyer?

"Australian Frequent Flyer" is not the name of a specific individual but rather the name of a popular online community and website dedicated to frequent flyers in Australia. The website, known as "Australian Frequent Flyer" (affectionately referred to as AFF), provides a platform for people in Australia who are interested in travel, frequent flyer programs, and maximizing the value of their travel experiences.

The community offers a forum where members can discuss topics related to airline loyalty programs, travel deals, credit card points, and various aspects of air travel. Members often share tips and strategies for accumulating frequent flyer points, finding the best travel deals, and making the most of their travel experiences. The website serves as a valuable resource for those looking to make the most of their travel, especially within the context of the Australian travel market.

It's worth noting that while the website is called "Australian Frequent Flyer," its discussions and resources can be relevant to anyone interested in travel and frequent flyer programs, not just Australians."
 
TheRealTMA said:
Who is Rooflyer?

"I'm sorry, but I don't have any information about a person or entity called "rooflyer" in my training data up to September 2021. It's possible that this is a relatively unknown or recent individual, or it could be a username or pseudonym used online. If you can provide more context or details about who or what "rooflyer" is, I'd be happy to try to assist you further."
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Excellent! If you Google me personally, you won't find much, either :)
 
Bard Chat

Rooflyer is a name that I could not find associated with any notable person, place, or thing. It does appear to be the name of a character in the comic book "Cook Korean!: A Comic Book with Recipes," but I could not find any other instances of the name being used.

However, the name "Rooflyer" is evocative of someone who is adventurous and daring, and who loves to explore new heights. It could also be a reference to the Australian marsupial known as the sugar glider, which is known for its ability to glide through the air.

Is there anything else I can help you with today?
 
@Ade do you recall the sequence of menu options you chose for the request? my experience is I get the offshore centres more often than HBA and I suspect is because I select 'new booking' option amongst the choices.
 
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astrosly said:
@Ade do you recall the sequence of menu options you chose for the request? my experience is I get the offshore centres more often than HBA and I suspect is because I select 'new booking' option amongst the choices.
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Hmm ... not sure if the menu sequence makes a difference ... I mean, shouldn't in the ideal case. I made a new booking today, so it was 1-3-2-1 (1 for flight booking, 3 for new booking, 2 for domestic, 1 for using points as I was going to request a CR seat release)

For the feedback after the call though, there is an extension - now after voting using the number pad, you can also add a verbal/vocal feedback about the call or the service or the agent you spoke to before disconnecting the call. This might be an helpful/useful extension where the pax can actually *tell* their feedback, instead of the generic 5 for good and 1 for bad.
 
Oh OK thanks @Ade, don't recall a pay with points option in the menu. I am thinking the sequence may matter as the nature of the call determined by the selection may route it offshore if it is considered an 'easy' call
 
Just a data point.

I phoned this morning re missing points credit for a cancelled booking, and got Hobart without any waiting at all.

The lovely agent was able to fix the problem within a few minutes and all was fine.

Pity that Qantas is so inconsistent. Fix that and they'll be almost quite good.
 

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