Qantas Call Centre Long Wait Times

My understanding (from unofficial sources) is that there is a pool of priority phone numbers that airport staff give to passengers which rotates every few weeks.

I will attempt to publish the currently active number(s) in this post:

1300 659 161
1300 025 396
1300 659 116

1300 025 390
1300 024 715
1300 659 115
1300 659 134
1300 659 502
1300 304 318
 
Last edited:

blackcat20

Enthusiast
Joined
Jan 7, 2011
Posts
12,663
Well I'm up to 6 calls with no success. Two have failed to call me back as promised. Doesn't matter if I call at 7am, lunch time or late arvo, I always get SA.
I can see 4 U seats on EF but the call centre insists that there are only 2 and the "website is not updated" 🤷‍♀️
 

Mr H

Established Member
Joined
Dec 5, 2013
Posts
1,387
Well I'm up to 6 calls with no success. Two have failed to call me back as promised. Doesn't matter if I call at 7am, lunch time or late arvo, I always get SA.
I can see 4 U seats on EF but the call centre insists that there are only 2 and the "website is not updated" 🤷‍♀️

I think not all U seats are available to some airlines. For example, QR sometimes make only 1 seat available to QF but 2 seats available to BA. If six agents are telling you the same thing there is a possibility they are right.
 

blackcat20

Enthusiast
Joined
Jan 7, 2011
Posts
12,663
I think not all U seats are available to some airlines. For example, QR sometimes make only 1 seat available to QF but 2 seats available to BA. If six agents are telling you the same thing there is a possibility they are right.
But why are QF U seats not available on QF? If I book a new flight I can select three reward seats, but the call centre says there are only 2. We're talking a simple MEL-SYD flight here.
 
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redwoodw

Member
Joined
May 25, 2016
Posts
174
Well I'm up to 6 calls with no success. Two have failed to call me back as promised. Doesn't matter if I call at 7am, lunch time or late arvo, I always get SA.
I can see 4 U seats on EF but the call centre insists that there are only 2 and the "website is not updated" 🤷‍♀️

I've had this before - numerous SA/FJ agents wasn't able to see availability despite I'm able to add that into a PNR on the call time and time again (I wanted to add it to an existing PNR). They initially claim it will be cancelled and won't be ticketed - went ahead and it was ticketed on the new PNR. Obviously they then say can't move the seat on the new PNR to the existing PNR.
 

TahoeSkier

Member
Joined
Aug 8, 2012
Posts
136
Qantas
Bronze
With sufficient attempts, can a lowly Bronze end up jagging HBA, or does the QFF# input totally rule this out?
 

u53n4m3

Newbie
Joined
Jun 29, 2022
Posts
6
I have been trying to get through to Qantas support to make a minor change for a flight with no success for a few days now. Anyone ever just rock up to the desk in Sydney airport and get help there? It is a bit out of my way but a day trip into the city this weekend wouldn't be impossible for me.
 

Port Power

Established Member
Joined
Jan 9, 2016
Posts
1,070
Qantas
Platinum
I have been trying to get through to Qantas support to make a minor change for a flight with no success for a few days now. Anyone ever just rock up to the desk in Sydney airport and get help there? It is a bit out of my way but a day trip into the city this weekend wouldn't be impossible for me.
No. No one does ticketing at airports. Not for along time.
 

TheInsider

Established Member
Joined
Jul 7, 2010
Posts
3,297
I have been trying to get through to Qantas support to make a minor change for a flight with no success for a few days now. Anyone ever just rock up to the desk in Sydney airport and get help there? It is a bit out of my way but a day trip into the city this weekend wouldn't be impossible for me.
What type of change?
 

redbatz

Intern
Joined
Feb 18, 2007
Posts
82
Just called mid morning today - I used first number at top of this thread - not sure if it made a difference or not - but I was answered within a minuite or 2 - so I was very surprised. Not sure where I was connected to - dont think it was Aus - she did have a bit of an accent but very easy to understand. Booked a couple of flights when a double sc offer was on- was reluctant to cancel - and the fact I had not been to Syd for years and looking forward to it - but circumstances changed. Not sure if using a credit voucher I would still get the extra sc - but as Q had changed first flight by a few hours I was able to cancel - so took that option. Other flight had also changed but only eligible for credit voucher.
 

TahoeSkier

Member
Joined
Aug 8, 2012
Posts
136
Qantas
Bronze
Have any WP/P1s had recent experience calling on behalf of a lower tier friend to seek assistance with basic itinerary changes/etc? This is an option available to me, if feasible.
 

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