Qantas Call Centre Long Wait Times

My understanding (from unofficial sources) is that there is a pool of priority phone numbers that airport staff give to passengers which rotates every few weeks.

I will attempt to publish the currently active number(s) in this post:

1300 304 318
1300 659 161
1300 025 396
1300 659 116

1300 024 715
1300 025 390
1300 659 115
1300 659 134
1300 659 502
 
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Well I'm up to 6 calls with no success. Two have failed to call me back as promised. Doesn't matter if I call at 7am, lunch time or late arvo, I always get SA.
I can see 4 U seats on EF but the call centre insists that there are only 2 and the "website is not updated" 🤷‍♀️
 
Well I'm up to 6 calls with no success. Two have failed to call me back as promised. Doesn't matter if I call at 7am, lunch time or late arvo, I always get SA.
I can see 4 U seats on EF but the call centre insists that there are only 2 and the "website is not updated" 🤷‍♀️

I think not all U seats are available to some airlines. For example, QR sometimes make only 1 seat available to QF but 2 seats available to BA. If six agents are telling you the same thing there is a possibility they are right.
 
I think not all U seats are available to some airlines. For example, QR sometimes make only 1 seat available to QF but 2 seats available to BA. If six agents are telling you the same thing there is a possibility they are right.
But why are QF U seats not available on QF? If I book a new flight I can select three reward seats, but the call centre says there are only 2. We're talking a simple MEL-SYD flight here.
 
Well I'm up to 6 calls with no success. Two have failed to call me back as promised. Doesn't matter if I call at 7am, lunch time or late arvo, I always get SA.
I can see 4 U seats on EF but the call centre insists that there are only 2 and the "website is not updated" 🤷‍♀️

I've had this before - numerous SA/FJ agents wasn't able to see availability despite I'm able to add that into a PNR on the call time and time again (I wanted to add it to an existing PNR). They initially claim it will be cancelled and won't be ticketed - went ahead and it was ticketed on the new PNR. Obviously they then say can't move the seat on the new PNR to the existing PNR.
 
With sufficient attempts, can a lowly Bronze end up jagging HBA, or does the QFF# input totally rule this out?
 
I have been trying to get through to Qantas support to make a minor change for a flight with no success for a few days now. Anyone ever just rock up to the desk in Sydney airport and get help there? It is a bit out of my way but a day trip into the city this weekend wouldn't be impossible for me.
 
I have been trying to get through to Qantas support to make a minor change for a flight with no success for a few days now. Anyone ever just rock up to the desk in Sydney airport and get help there? It is a bit out of my way but a day trip into the city this weekend wouldn't be impossible for me.
No. No one does ticketing at airports. Not for along time.
 
I have been trying to get through to Qantas support to make a minor change for a flight with no success for a few days now. Anyone ever just rock up to the desk in Sydney airport and get help there? It is a bit out of my way but a day trip into the city this weekend wouldn't be impossible for me.
What type of change?
 
Just called mid morning today - I used first number at top of this thread - not sure if it made a difference or not - but I was answered within a minuite or 2 - so I was very surprised. Not sure where I was connected to - dont think it was Aus - she did have a bit of an accent but very easy to understand. Booked a couple of flights when a double sc offer was on- was reluctant to cancel - and the fact I had not been to Syd for years and looking forward to it - but circumstances changed. Not sure if using a credit voucher I would still get the extra sc - but as Q had changed first flight by a few hours I was able to cancel - so took that option. Other flight had also changed but only eligible for credit voucher.
 
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Have any WP/P1s had recent experience calling on behalf of a lower tier friend to seek assistance with basic itinerary changes/etc? This is an option available to me, if feasible.
 

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