WWTFC
Intern
- Joined
- Jul 22, 2009
- Posts
- 78
- Qantas
- Bronze
- Virgin
- Red
With the disruptions and ever changing world situation having to cancel trip to Portugal, England and Scotland planned for June & July 2020 I have to say hats off to Qantas.
They have been terrific re airfares and the hotels booked thru Qantas Hotels. Have used email service and 'live chat'.
As we wish to do this trip we have put off for 12 months (roughly same time).
We thus were happy to just delay.
No issues at all and received our full value credit voucher for the airfares.
Qantas hotels, even though the hotels had said no cancellation, went to work for us.
Achieved full refund for Crowne Plaza in UK.
Portuguese hotel no refund but happy to either change dates now or full value credit voucher.
Maybe naive but as we are going to do this trip we haven't lost anything yet - just got credits and refunds from across the globe - all done thru the Qantas system with no issues - smooth and easy - and appreciated.
Col D
They have been terrific re airfares and the hotels booked thru Qantas Hotels. Have used email service and 'live chat'.
As we wish to do this trip we have put off for 12 months (roughly same time).
We thus were happy to just delay.
No issues at all and received our full value credit voucher for the airfares.
Qantas hotels, even though the hotels had said no cancellation, went to work for us.
Achieved full refund for Crowne Plaza in UK.
Portuguese hotel no refund but happy to either change dates now or full value credit voucher.
Maybe naive but as we are going to do this trip we haven't lost anything yet - just got credits and refunds from across the globe - all done thru the Qantas system with no issues - smooth and easy - and appreciated.
Col D