Qantas Award ticket on EK - Denied Boarding GLA-DXB-BNE-SYD !

[LittleFokker]

This happened on Thursday when I checked in at GLA for my QF J booking on EK to SYD via DXB and BNE. The EK story was that the QLD government won’t let Emirates drop off passengers that transit BNE for interstate flights (intrastate ok apparently).

The EK position contradicts with the QLD website - international to domestic transit ok if less than 8 hours and you don’t leave the airport. Qantas is still showing a fair bit of availability for GLA to SYD J and Y awards on the same itinerary so beware!

Another passenger was caught up as well with a transit (7 hour) to Adelaide. Their ticket was from an OTA.

Nothing I could say or show them would make them change their mind. Call Qantas they said.

I walked over to Avis and booked a car back to my family and sat down to work out what to do. Once the adrenaline (or cortisol) levels returned to normaI, I managed to get a SG J award out of London to SYD, (1 hr SIN transit) on Tuesday so sometime you do land on your feet.

I called Qantas (SA) and a dropped call or two later I did manage to cancel my QF booking exactly 30 minutes before actual departure. Hopefully that sticks and I'm not going to have to chase it up.

Assuming EK is wrong (and QF sold me a valid itinerary) do I have cause for compensation? Out of pocket costs are likely to be over $1K (another covid test, flight to London, hotel night before for early flight, 4 days car hire etc)

It has been really nice spending another 4 days with mom but I tell you, the stress of getting denied boarding has taken a couple of years off me.

 

[Princess Fiona]

I think EK were wrong but trying to get any kind of compo from them will be a nightmare and likely not worth your time.

I was at GLA on the 2nd of January when the UAE updated their Covid test requirements to 48 hours prior to departure from the UK for all pax, including transit pax.
Half the plane was denied boarding.
You really need balls of steel to travel anywhere at this time.

Hope your trip home is good.

 

[Cheatah]

I think EK were wrong but trying to get any kind of compo from them will be a nightmare and likely not worth your time.

I was at GLA on the 2nd of January when the UAE updated their Covid test requirements to 48 hours prior to departure from the UK for all pax, including transit pax.
Half the plane was denied boarding.
You really need balls of steel to travel anywhere at this time.

Hope your trip home is good.

Princess - perhaps this may come under EU261 denied boarding compensation?

Little Fokker - if the airline incorrectly denied you boarding, despite you having all correct paperwork/visas etc in hand then technically you were denied boarding due to the airline and in theory you could be eligible for compensation from the operating carrier EK - up to 600 euros, in addition to any refund for the ticket from QF (points/miles and any taxes)

EK is known to play hard ball however except for a little bit of time costs nothing to ask for the compensation and see what they. If they refuse, look at the BA Flyertalk forum where there is a helpful thread of process to claim the monies via a small claims court type process in the UK (very easy if you're a UK resident but not impossible if you are not!)

 

[justinbrett]

To be fair I’m pretty sure you can’t transfer to a domestic flight if arriving in BNE.

 

[jase05]

To be fair I’m pretty sure you can’t transfer to a domestic flight if arriving in BNE.

Pretty sure you are correct.
No transit through BNE to interstate

 

[antycbr]

Do

Princess - perhaps this may come under EU261 denied boarding compensation?

Little Fokker - if the airline incorrectly denied you boarding, despite you having all correct paperwork/visas etc in hand then technically you were denied boarding due to the airline and in theory you could be eligible for compensation from the operating carrier EK - up to 600 euros, in addition to any refund for the ticket from QF (points/miles and any taxes)

EK is known to play hard ball however except for a little bit of time costs nothing to ask for the compensation and see what they. If they refuse, look at the BA Flyertalk forum where there is a helpful thread of process to claim the monies via a small claims court type process in the UK (very easy if you're a UK resident but not impossible if you are not!)

Does EU261 apply seeing that Scotland despite its voting efforts is no longer part of the EU?

 

[dajop]

To be fair I’m pretty sure you can’t transfer to a domestic flight if arriving in BNE.

According to Qld government :

Entering Queensland from overseas

See what you need to do to enter Queensland if you have been in a place outside of Australia before your arrival in Queensland.

www.qld.gov.au

 

[muppet]

Do

Does EU261 apply seeing that Scotland despite its voting efforts is no longer part of the EU?

No it doesn’t.

But UK261, which replaced it, is virtually the same - just with updated compensation amounts in Pounds Sterling.

 

[antycbr]

According to Qld government :

Entering Queensland from overseas

See what you need to do to enter Queensland if you have been in a place outside of Australia before your arrival in Queensland.

www.qld.gov.au

View attachment 268676

The sooner that states stop pretending they have any role in border management the better. They clearly don’t realise the impacts when a check in agent in GLA refuses to check someone in.

 

[serfty]

No it doesn’t.

But UK261, which replaced it, is virtually the same - just with updated compensation amounts in Pounds Sterling.

In this case £520 per PAX if successful in a claim.