Answered - Qantas award availability inconsistency | Australian Frequent Flyer
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Answered Qantas award availability inconsistency

Philjacc

Newbie
Joined
Nov 20, 2019
Messages
4
For a second time now this has happened. I can see an award seat available on the Qantas website, but when I want to change my existing booking to that seat over the phone, they cannot ring up an available seat. This time the agent states that they have a different system to the "commercial" one and therefore they see different availabilities.

Has this happened to anyone here and is there a way to resolve it? My flight is with a partner airline so changing the booking online is not an option unfortunately.

Any comment is appreciated.
 

Rangalad

Member
Joined
Dec 15, 2012
Messages
194
Sort of correct.

Amadeus has the ability to display a different availability if the query made with a PNR active in the work area.

i.e Seats may show available without displaying the booking.
 
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