Qantas Auckland lounge

[ms1]

I'm WP flying SYD-AKL-PPT on a QF ticket in Y.

Was it determined whether I'll have lounge access in AKL?

 

[bPeteb]

I'm WP flying SYD-AKL-PPT on a QF ticket in Y.

Was it determined whether I'll have lounge access in AKL?

We were in Y but the agent didn’t even look at that. Saw the Air Tahiti Nui flight number, ignored the QF flight number, and what I said, and turned us away.

From what I’ve read the answer should be yes. I’m waiting for qff to get back to me.

 

[henrus]

I'm WP flying SYD-AKL-PPT on a QF ticket in Y.

Was it determined whether I'll have lounge access in AKL?

In theory the answer is yes and rules are very clear and state if a QF flight number then access is granted but it seems the AKL staff aren’t following the rules.

I guess could email Qantas prior to travel or send a message on messenger/X to get confirmation and then show it if access is declined.

 

[bPeteb]

Here's the responses from QFF. Spoiler alert, there's no access.

Thank you for your email and for taking the time to follow up. We appreciate you letting us know about the response you received earlier, and we’re sorry that it did not address the feedback you provided.

Regarding your question about access to the Qantas First Lounge in Auckland, although your flight was booked through Qantas and carried a Qantas flight number, lounge access is also determined by the operating airline. As this service was operated by Air Tahiti Nui, which is not a Oneworld member, Qantas lounge access is not eligible for this flight.

We understand this may have been disappointing, especially as a Platinum Frequent Flyer, and we appreciate you reaching out for clarification.

I responded with

As you've said it is disappointing, and is contrary to my interpretation of the lounge guidelines.

It looks like this is the end of this but it is poor form by Qantas.

What makes no sense when considering lounge access is that I received both status credits and points for the fight.

And their reply

While lounge access is not eligible for this particular flight, you were still able to earn both Qantas Points and Status Credits because the flight carried a QF flight number. Earning eligibility is determined by the marketing carrier, whereas lounge access is determined by both the marketing and operating carrier. In this case, the flight was marketed by Qantas, which allowed you to earn points and Status Credits; however, it was operated by a non‑Oneworld partner, which meant lounge access was not available.

We acknowledge that this distinction can be confusing. These benefits follow different eligibility rules, which can sometimes lead to outcomes that appear inconsistent.

We hope that this helps clarify things and confirms the information for your convenience.

 

[Flyfrequently]

Found this on QF website @bPeteb

Not fair for WP travelling Y, no go

 

[bPeteb]

Thanks for this. I'm ok that it's just of flying j.

 

[clifford]

OK, rules is rules, but it seems pretty unreasonable of Qantas not to allow lounge access when flying on a QF coded flight.

 

[bPeteb]

Ahhhh, right hand, left hand

Dear bPeteb

Thank you for contacting us regarding your recent experience at the Auckland lounge. We are truly sorry to learn that you were refused entry, and we sincerely regret the disappointment and inconvenience this caused.

We understand how important lounge access is to our Platinum members, and we appreciate the loyalty you have shown to Qantas. Please be assured that your feedback has been noted and shared with the relevant teams, so that our staff are reminded of the correct application of lounge access policies, particularly in relation to codeshare flights booked under a Qantas flight number.

According to the information published on the Qantas website, Platinum members are entitled to lounge access when travelling on a Qantas-coded flight, even if the service is operated by a partner airline. We are sorry that this entitlement was not recognised during your journey, and we acknowledge the frustration this must have caused.

We value your membership and regret that your experience did not reflect the standards we aim to uphold. Thank you again for bringing this matter to our attention.

Kind Regards

 

[AuSammy]

Ahhhh, right hand, left hand

Dear bPeteb

Thank you for contacting us regarding your recent experience at the Auckland lounge. We are truly sorry to learn that you were refused entry, and we sincerely regret the disappointment and inconvenience this caused.

We understand how important lounge access is to our Platinum members, and we appreciate the loyalty you have shown to Qantas. Please be assured that your feedback has been noted and shared with the relevant teams, so that our staff are reminded of the correct application of lounge access policies, particularly in relation to codeshare flights booked under a Qantas flight number.

According to the information published on the Qantas website, Platinum members are entitled to lounge access when travelling on a Qantas-coded flight, even if the service is operated by a partner airline. We are sorry that this entitlement was not recognised during your journey, and we acknowledge the frustration this must have caused.

We value your membership and regret that your experience did not reflect the standards we aim to uphold. Thank you again for bringing this matter to our attention.

Kind Regards

You need to print that, laminate it, and take it with you if there is a next time.

 

[hutch]

Found this on QF website @bPeteb
View attachment 512320
Not fair for WP travelling Y, no go
View attachment 512321

Seems to me, that the word "operated" next to the Qantas lounges should actually be "marketed".

It appears impossible for a flight to be a Qantas codeshare flight operated by Air Tahiti Nui (as noted at the top of the table), while at the same time being a Qantas operated flight...

This table would then actually make sense.

So, given this is Qantas, they would probably prefer to take the complicated pathway so even their own staff have NFI

 

[ms1]

Ahhhh, right hand, left hand

Dear bPeteb

Thank you for contacting us regarding your recent experience at the Auckland lounge. We are truly sorry to learn that you were refused entry, and we sincerely regret the disappointment and inconvenience this caused.

We understand how important lounge access is to our Platinum members, and we appreciate the loyalty you have shown to Qantas. Please be assured that your feedback has been noted and shared with the relevant teams, so that our staff are reminded of the correct application of lounge access policies, particularly in relation to codeshare flights booked under a Qantas flight number.

According to the information published on the Qantas website, Platinum members are entitled to lounge access when travelling on a Qantas-coded flight, even if the service is operated by a partner airline. We are sorry that this entitlement was not recognised during your journey, and we acknowledge the frustration this must have caused.

We value your membership and regret that your experience did not reflect the standards we aim to uphold. Thank you again for bringing this matter to our attention.

Kind Regards

Thanks for updating us, this is great news for my upcoming trip later this month! I hope this info gets fed down to the lounge staff so I don't have issues with entry.