Problems with online checkin and boarding pass - MEL - NRT

[slinky123]

Hi everyone, Qantas offered online checkin for flight tomorrow from Melbourne to Tokyo ( NRT) however when checking in, I got the following message regarding the boarding pass:

We can't issue a boarding pass
As we need to collect additional information, please see a Qantas team member at the airport.

Does anyone know what has gone wrong?
I have already registered and completed the customs/immigrations forms on Japan Web.

Is there anything else I need to do for COVID etc? I couldn't find any requirements online that I need to complete.

Thankyou for any info as to what could have gone wrong with my online checkin ,

 

[AIRwin]

Entered your APIS (Advance Passenger Information) within Manage Booking?

 

[slinky123]

Entered your APIS (Advance Passenger Information) within Manage Booking?

Yes I have done all that, passport numbers etc

 

[empemlive]

Hi. I'm having similar issues. Online checked in, but only 3 boarding passes issued for 6 travellers! Did you figure out what's going on? Or do we just need to get it from the airport.

 

[slinky123]

I tried on the app and same issue. Hopefully all will be well at the airport, I'm not sure what other documents they want, as I have completed the APIS with all the info they need.

 

[Sprucegoose]

it doesn't always work - don't stress all can be completed at the airport.

 

[AIRwin]

competed

No need to be match fit

 

[Sprucegoose]

Is there anything else I need to do for COVID

Yes, try to avoid it. There's plenty of it around. The more intelligent people I know weigh the risks and still wear masks when travelling.

 

[yachty]

Do you have a return ticket on the booking? I've noticed that can cause issues with QF's online check-in for Japan flights.

Either way, don't stress. Nothing has "gone wrong", it just happens sometimes. It happens periodically to me, when I ask the staff often they don't even know why.

 

[Brissy1]

Probably seperate issue but I've had trouble checking into my VA flight tomorrow, eventually tried "copy" the emailed link and pasted it into Chrome browser. Then worked.

 

[TheDefenestrator]

Yes, try to avoid it. There's plenty of it around. The more intelligent people I know weigh the risks and still wear masks when travelling.

And to add to this, not just COVID, but a cold, flu et al can certainly ruin one's travel plans, so anything one can do to avoid them is worth doing in my opinion.
Going back to the main topic, Japan doesn't require a COVID PCR + international COVID vaccine certificate now, and the digital immigration and customs forms in Visit Japan Web (VJW) aren't mandatory, but certainly more convenient to use those (paper forms are still available - for clarity one must complete both immigration and customs forms, either paper or digital).

Do you have a return ticket on the booking? I've noticed that can cause issues with QF's online check-in for Japan flights.

This is correct to my understanding - as far as I know the JPN gov does require anyone entering as a temporary visitor (90 days or less) for tourism/business to have a return/exit ticket. You may get asked this when checking in at the counter as well (but I don't think the check-in staff throughly check the return/exit ticket if it's an Aussie or other visa-waiver passport, but you never know).
I think I was asked this question at the check-in counter for QF59 recently as that was a one-way Classic Reward ticket. Not really an issue as I had a separate one-way Classic Reward ticket back home on JL51.

 

[slinky123]

Thankyou everyone for the advice and info. I do have a return ticket in the same booking, both are classic rewards.

 

[empemlive]

So randomly it has now generated 5 of the 6 boarding passes. Maybe try again? I did it both on desk top and phone.

 

[trendwhore]

Yeah don't stress too much, have had the same thing a few times back and forth from Japan and Melbourne, never had an issue at the airport.

 

[Ram Kannan]

Thankyou everyone for the advice and info. I do have a return ticket in the same booking, both are classic rewards.

I am travelling to Auckland on 22/3/24. My wife and I are dual citizens of Australia and New Zealand. Got the same message on online checking "As we need to collect additional information, please see a Qantas team member at the airport", for no apparent reason. It is definitely annoying and makes you wonder why we got this message in the first place! Ok, we will find it out tomorrow at the check-in counter. Qantas is the Darling of the masses, isn't she?

 

[TheInsider]

Qantas is the Darling of the masses, isn't she?

Huh?

If you haven't received a boarding pass for a transtasman flight and you are a NZ or AUS passport holder, then highly likely wrong passport info has been entered, or government APP systems are not available

 

[Ram Kannan]

Huh?

If you haven't received a boarding pass for a transtasman flight and you are a NZ or AUS passport holder, then highly likely wrong passport info has been entered, or government APP systems are not available

My Aus PP details were entered correctly. I rechecked. Anyway, I did a bagdrop and printed boarding pass via the self help kiosk.

 

[TheInsider]

My Aus PP details were entered correctly. I rechecked. Anyway, I did a bagdrop and printed boarding pass via the self help kiosk.

There were APP issues that day with NZ immigration FWIW.