I am wondering if this is happening to other people.....
A few months back I flew 3 QF J flights on an AA-issued DONE4. When the points didn't post to my AA account I lodged a claim, and when they still didn't post 30 days later, I called Aadvantage Customer Service to follow it up. I was told that QF had rejected the claim, stating that the points had already been posted to a QF account.
I checked my QF account, and no, the points hadn't posted there. I never use my QF number for anything, and make sure not to put it in my booking at any time - learnt from experience a few years back.... I don't even have a physical QF card anymore.
Anyway, it took a few weeks and about 3 more phone calls, but eventually someone at AA Customer Service did an override, and manually entered the flights (using slightly different dates, so as not to clash with anything), so that I got the points and qpoints etc.
So..... 2 months ago I took the final flight on that ticket (QF SYD-JNB), and when checking in I asked QF if they could see any other f/f number in there, and they said that they couldn't. Of course the points didn't post, and the claim has also been rejected by QF stating that the points had already been posted to another account. Here we go again....
Now, I would normally think that my ticket is **%$#ed and somehow somebody else's QF number got mixed up with my ticket. Except that I have had another QF flight since then, DXB-LHR, and the same thing has happened. But this time it was a completely different ticket. Could I be this unlucky?
My partner also travelled on my final QF flight DXB-LHR, and his claim came back with the same response - QF telling AA that the points had already been credited to a QF account.
So, 6 separate flights, 3 separate tickets, 2 different pax, and each time the points haven't credited to AA because QF has told AA the points posted to a phantom QF account.
This seems to me to be too much of a coincidence, and I figure it must be happening to other people too.....
It is a real pain to get fixed. I am on the threshold of 150k qpoints, so I am keen for the bonus points. My partner is just under 100k qpoints, so is pretty interested to know if he'll requal for EXP this year....
A few months back I flew 3 QF J flights on an AA-issued DONE4. When the points didn't post to my AA account I lodged a claim, and when they still didn't post 30 days later, I called Aadvantage Customer Service to follow it up. I was told that QF had rejected the claim, stating that the points had already been posted to a QF account.
I checked my QF account, and no, the points hadn't posted there. I never use my QF number for anything, and make sure not to put it in my booking at any time - learnt from experience a few years back.... I don't even have a physical QF card anymore.
Anyway, it took a few weeks and about 3 more phone calls, but eventually someone at AA Customer Service did an override, and manually entered the flights (using slightly different dates, so as not to clash with anything), so that I got the points and qpoints etc.
So..... 2 months ago I took the final flight on that ticket (QF SYD-JNB), and when checking in I asked QF if they could see any other f/f number in there, and they said that they couldn't. Of course the points didn't post, and the claim has also been rejected by QF stating that the points had already been posted to another account. Here we go again....
Now, I would normally think that my ticket is **%$#ed and somehow somebody else's QF number got mixed up with my ticket. Except that I have had another QF flight since then, DXB-LHR, and the same thing has happened. But this time it was a completely different ticket. Could I be this unlucky?
My partner also travelled on my final QF flight DXB-LHR, and his claim came back with the same response - QF telling AA that the points had already been credited to a QF account.
So, 6 separate flights, 3 separate tickets, 2 different pax, and each time the points haven't credited to AA because QF has told AA the points posted to a phantom QF account.
This seems to me to be too much of a coincidence, and I figure it must be happening to other people too.....
It is a real pain to get fixed. I am on the threshold of 150k qpoints, so I am keen for the bonus points. My partner is just under 100k qpoints, so is pretty interested to know if he'll requal for EXP this year....