Problem with Qantas booking engine?

[Flying mermaid]

I ended up with four bookings yesterday. Each time got through to payment page and it just spins. The PNRs were created but never went through to payment.

just as a point of interest, was yours an award booking and if so were you getting rid of the copayment by using points?

Qantas messaged me overnight and said they were happy to make the booking for me, but they couldn’t use all points I would have to pay the charges and could they have a phone no and convenient time so they could get the payment. Messaged back the mobile no and carried phone and credit card with me all day - even out to the washing line. Anyway they never phoned so this evening I thought I would try again and then phone myself and just be prepared to wait for hours in a queue.

It also occurred to me that maybe if I just left the booking with points and copayment instead of all points it might take a different path through the code and so I tried that and hurray it got to the payment page and I could complete the booking,

Then just out of curiosity I did another booking for exactly the same dates and flights, but changed to all points and yep it hung again.....

So now maybe I have a work around for the future and maybe not - this is the fun of dealing with their website.

 

[Franky]

just as a point of interest, was yours an award booking and if so were you getting rid of the copayment by using points?

Qantas messaged me overnight and said they were happy to make the booking for me, but they couldn’t use all points I would have to pay the charges and could they have a phone no and convenient time so they could get the payment. Messaged back the mobile no and carried phone and credit card with me all day - even out to the washing line. Anyway they never phoned so this evening I thought I would try again and then phone myself and just be prepared to wait for hours in a queue.

It also occurred to me that maybe if I just left the booking with points and copayment instead of all points it might take a different path through the code and so I tried that and hurray it got to the payment page and I could complete the booking,

Then just out of curiosity I did another booking for exactly the same dates and flights, but changed to all points and yep it hung again.....

So now maybe I have a work around for the future and maybe not - this is the fun of dealing with their website.

You have a funny definition of fun!

 

[Flying mermaid]

You have a funny definition of fun!

Oh well - you know the saying - if you don’t laugh you cry

 

[Pushka]

just as a point of interest, was yours an award booking and if so were you getting rid of the copayment by using points?

Qantas messaged me overnight and said they were happy to make the booking for me, but they couldn’t use all points I would have to pay the charges and could they have a phone no and convenient time so they could get the payment. Messaged back the mobile no and carried phone and credit card with me all day - even out to the washing line. Anyway they never phoned so this evening I thought I would try again and then phone myself and just be prepared to wait for hours in a queue.

It also occurred to me that maybe if I just left the booking with points and copayment instead of all points it might take a different path through the code and so I tried that and hurray it got to the payment page and I could complete the booking,

Then just out of curiosity I did another booking for exactly the same dates and flights, but changed to all points and yep it hung again.....

So now maybe I have a work around for the future and maybe not - this is the fun of dealing with their website.

Just a normal booking.

 

[Flying mermaid]

Just a normal booking.

Oh well then I have no idea

 

[JohnK]

Has anyone noticed erratic airfares recently?

I've been searching for flights BNE-SIN-HKT//BKK-BNE for late November and returning 02/01/2019. The airfare I saw on screen was $931 per person.

I then started playing around with options to return BKK-SYD end November and back again 22 December but airfares were very high so started trying a few things and also looked at awards.

When I went back to check BNE-SIN-HKT//BKK-BNE the airfare had jumped to $1006 per person on 02/01/2019 and $1239 for all other dates around. Funny those airfares are labelled as "Sale"!. Yep the everyday Qantas sale.

Not ready to book but trying to get an idea for airfare pricing and then waiting for the real airfare sales.

 

[bigjobs]

Thread Bump.

anyone else having issues with the qantas booking engine on their site? it just won't show up the fields etc

 

[TheInsider]

Thread Bump.

anyone else having issues with the qantas booking engine on their site? it just won't show up the fields etc

All fine here using Chrome. Maybe clear you cookies/cache/temp internet files etc.

 

[scaredeycat]

All fine here using Chrome. Maybe clear you cookies/cache/temp internet files etc.

Tried that. Something very strange going on here. None of the dates are bookable...