AUSSIETRAVELLER
Newbie
- Joined
- Dec 30, 2013
- Posts
- 5
I've been a member of the Priority Privilege Club for 7 years but their written terms and conditions regarding their certificates and card are worthless. According to their spokesperson I telephoned today, the hotels can change the rules at their whim as they did with me at Holiday Inn at Potts Point, Sydney.
According to this hotel the $50 voucher was not able to be used for food charged to our room as we had already claimed the 50% discount with our card at the restaurant. Despite the fact we had done this for the past 7 years they told us they had changed their policy. The $50 voucher was not able to help pay for the $87 parking fee either so it was virtually a useless piece of paper.
Also despite the fact that the PP promise of a 50% discount on food consumed by 2 people at the hotel's restaurant, we were only given a 25% discount when we bought a pizza and a salad to share. This was because their new policy requires us to order 2 main meals. In 7 years of membership I had never been treated like this.
It seems if you are willing to argue the point for 30 minutes at the front desk in front of other guests you can get them to bend the rules slightly as they reluctantly honored the $50 voucher but refused to give me the 50% discount on the pizza and salad a saving for them of $5.75.
So much for being a Platinum Member of a club run by a billion dollar hotel chain. I'm sure the $5.75 was more important than a loyal member who has spent thousands of dollars with them over the past 7 years.
Oh and by the way, I was told that it was all my fault for not entering discussions with the hotel before I booked in to negotiate all the terms and conditions promised when I joined. Next time I'll bring along my lawyer and several witnesses.
I've officially thanked Intercontinental for helping to spoil our 40th Wedding Anniversary celebrations with their misleading promises and disloyal treatment. Has anyone else experienced similar treatment from Intercontinental?
According to this hotel the $50 voucher was not able to be used for food charged to our room as we had already claimed the 50% discount with our card at the restaurant. Despite the fact we had done this for the past 7 years they told us they had changed their policy. The $50 voucher was not able to help pay for the $87 parking fee either so it was virtually a useless piece of paper.
Also despite the fact that the PP promise of a 50% discount on food consumed by 2 people at the hotel's restaurant, we were only given a 25% discount when we bought a pizza and a salad to share. This was because their new policy requires us to order 2 main meals. In 7 years of membership I had never been treated like this.
It seems if you are willing to argue the point for 30 minutes at the front desk in front of other guests you can get them to bend the rules slightly as they reluctantly honored the $50 voucher but refused to give me the 50% discount on the pizza and salad a saving for them of $5.75.
So much for being a Platinum Member of a club run by a billion dollar hotel chain. I'm sure the $5.75 was more important than a loyal member who has spent thousands of dollars with them over the past 7 years.
Oh and by the way, I was told that it was all my fault for not entering discussions with the hotel before I booked in to negotiate all the terms and conditions promised when I joined. Next time I'll bring along my lawyer and several witnesses.
I've officially thanked Intercontinental for helping to spoil our 40th Wedding Anniversary celebrations with their misleading promises and disloyal treatment. Has anyone else experienced similar treatment from Intercontinental?