I am really disappointed with the service (or lack of) which Priority Privilege provide.
My friend and I received the same standard renewal emails which mentioned the usual benefits
except the $50 voucher and the breakfast for two voucher! In April I phoned PP and spoke to a supervisor about this and she agreed the email was incorrect and needed to be changed but she assured me the benefits remained the same as the previous year. I presumed the email would be updated but my friend's reminder arrived a couple of days ago and nothing has changed! Suprised??? No.
Also, we have both had to phone PP on numerous occasions to remind them to send our bottle of wine vouchers for recommending friends.
A few other observations:
The year before last I received a $100 dining voucher when I renewed and was told by the salesperson that I would get a $200 dining voucher plus a PP card for my spouse the next year (2008), but when I asked PP about it on renewal I was told that the person responsible had given out the wrong information to quite a lot of people and had since got the sack! This year I only recieved an extra BOGOF certificate.
Most hotels are fantastic at honoring dining discounts but Crowne Plaza Canberra are the exception. Unfortunately they do not give PP dining discounts on public holidays and often the restuarant is almost empty! On the guest comments card I have mentioned how disappointed I have been and that I have dined elsewhere but have received no acknowledgement! They have however, always given me a room upgrade as PC Platinum which I really appreciate.
During the good old days, hotels used to offer free drink vouchers to PP members but this benefit now seems to be non-existent.
In the last week or two IC Sydney appear to have ceased offering BOGOF on their Club rooms.
Come on IC Sydney - please put the club rooms back on the website. I'm sure only a few AFF's would be taking advantage of the offer and after all, most people only get two certificates and use them at lots of different hotels.