Priority customers should not have to board early just to get the benefit they're entitled to. They can if they like but they should not have to.
With two lanes but only one staff member, only priority pax should be processed until priority lane is empty. Then process regular lane. If someone new appears in priority queue, regular queue should be stopped and priority pax processed immediately.
With two lanes and two staff members, they should process both queues simultaneously. Only when priority queue is empty can second staff member process pax from the regular queue. If someone new appears in priority queue, they should be processed immediately.
In either case, if non priority pax appears in the priority queue they should be refused and sent to the back of the regular line.
I agree with everything you said. Especially the first sentence
However, I'd question, would QF be interested in doing this? I ask this because, with QF (or any airline for that matter), if they've got customers queuing to board, they'd like to board them ASAP and get going with the trip. I think from an airline perspective, the longer they stay at the gates, the more money they're not earning (or something like that? )
I understand that QF (or any other airline) should be giving priority to priority customers, but how practical is it ?
I can visualize the scenario mentioned where, there is one agent manning the priority queue, no NP should be boarded until the priority are boarded, But with a schedule to keep up, would any airline be willing to do this ?
IMHO, it's easily said that done.
Re what I mentioned in my previous post, I should have explained a bit more, my bad
I was trying to say that board priority first and have the priority lane open for any priority customers arriving at their own pace and not use the priority lane to board any other customer. By doing this, the airline has given priority boarding and keeps the priority lane open and available only for priority customers
Thoughts?