Potential issue with an award flight?

G

gidxg03

Member
Joined
Apr 26, 2019
Posts
107
I've booked 2 award seats (F & J) BKK-DOH-DUB through Qantas with Qatar. When I booked the flights Qantas had issues taking payment (have had this with quite a few of my bookings) and I received an email to call and change payment method. Did this and they eventually took payment and points and issued the e-ticket but when I compare to other e-tickets I have it is missing the following info:

Heading states Itinerary Receipt instead of E-Ticket Itinerary & Receipt
States Passenger Information instead of Passenger Ticket Information
Does not provide any breakdown of the taxes and charges
No ticket number information for each passenger
The itinerary information is populated and status is confirmed.

When I try to manage the booking online with Qantas I get the following error: The system is temporarily unable to process your request. Please try again. (9102)

I have called Qantas on several occasions about this and each time they send the booking for ticketing again and I get emailed the same document. I've been able to manage the booking on line with Qatar and have selected our seats. Again points and fees have been taken. Should I be concerned?
 
gidxg03 said:
I've booked 2 award seats (F & J) BKK-DOH-DUB through Qantas with Qatar. When I booked the flights Qantas had issues taking payment (have had this with quite a few of my bookings) and I received an email to call and change payment method. Did this and they eventually took payment and points and issued the e-ticket but when I compare to other e-tickets I have it is missing the following info:

Heading states Itinerary Receipt instead of E-Ticket Itinerary & Receipt
States Passenger Information instead of Passenger Ticket Information
Does not provide any breakdown of the taxes and charges
No ticket number information for each passenger
The itinerary information is populated and status is confirmed.

When I try to manage the booking online with Qantas I get the following error: The system is temporarily unable to process your request. Please try again. (9102)

I have called Qantas on several occasions about this and each time they send the booking for ticketing again and I get emailed the same document. I've been able to manage the booking on line with Qatar and have selected our seats. Again points and fees have been taken. Should I be concerned?
Click to expand...
It sounds like it hasn't been ticketed.

One thing you could try is using checkmytrip.com -> create an account if you haven't already and add the trip using booking reference and last name. Once you've added the trip you can see if it has a ticket number associated to it or not.
 
gidxg03 said:
I've booked 2 award seats (F & J) BKK-DOH-DUB through Qantas with Qatar. When I booked the flights Qantas had issues taking payment (have had this with quite a few of my bookings) and I received an email to call and change payment method. Did this and they eventually took payment and points and issued the e-ticket but when I compare to other e-tickets I have it is missing the following info:

Heading states Itinerary Receipt instead of E-Ticket Itinerary & Receipt
States Passenger Information instead of Passenger Ticket Information
Does not provide any breakdown of the taxes and charges
No ticket number information for each passenger
The itinerary information is populated and status is confirmed.

When I try to manage the booking online with Qantas I get the following error: The system is temporarily unable to process your request. Please try again. (9102)

I have called Qantas on several occasions about this and each time they send the booking for ticketing again and I get emailed the same document. I've been able to manage the booking on line with Qatar and have selected our seats. Again points and fees have been taken. Should I be concerned?
Click to expand...
Look up your trip on CheckMyTrip.com

You should be able to see the ticket numbers there, or absence of.

I wouldn’t be concerned about the document being in a different format.
 
Created an account on checkmytrip and the booking is there status confirmed and I can see the ticket number. There is only one number though. Is this correct for 2 passengers?
 
Struggling to Redeem Your Frequent Flyer Points?
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

Enhance your AFF viewing experience!!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..

Recent Posts

Currently Active Users

Total: 915 (members: 47, guests: 868)
Back
Top