poor form from DELTA…help | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Login Now to remove this and all advertisements (GOLD and SILVER members)
Not a member? Register Now for free

poor form from DELTA…help

Status
Not open for further replies.

Travelqueen

Member
Joined
Jun 23, 2012
Messages
354
Hi,

Hubby and daughter were to fly from LAX to JAC sunday morning, direct flight at 8am, first class.

Apparently, got to airport, and gate lounge, only to be told a different gate. Went to different gate, and were then sent back to original gate.

Delayed for hours in LAX, put on standby to SLC, eventually got the last row of economy, then delayed in SLC for another 5 hours, and seats in "economy plus"

Now arrived in Jackson Hole around 10pm, more than 10 hours later than expected.

Hubby said no information given from staff, no announcements, no lounge access, no food vouchers.

Any suggestions what he should do considering they didn't get the class of travel they paid for, and the lenghty delays and uncertainty if they would even get to Jackson Hole the same day. Therefore impacting car hire and accommodation on arrival in Jackson Hole.

Appreciate any feedback or suggestions,

TQ
 

Hvr

Enthusiast
Joined
Jun 27, 2007
Messages
10,304
Qantas
Platinum
Do Delta have 'instant upgrade' tickets (aka AA YUPPs etc)? If their tickets were like these then there would likely be no compensation/refund.
 
Now with contactless delivery, shop online to get drinks delivered to your door or pick up in-store in 30 minutes. Lowest Liquor Price Guarantee. Biggest Range.

Recommended by the Australian Frequent Flyer

Travelqueen

Member
Joined
Jun 23, 2012
Messages
354
Do Delta have 'instant upgrade' tickets (aka AA YUPPs etc)? If their tickets were like these then there would likely be no compensation/refund.
Sorry Hvr, and juggles,

They bought the tickets online via delta website, and paid for the first class tickets on the direct flight.
They are due to return on same ticket in 2 weeks…..

TQ
 

BAM1748

Senior Member
Joined
Jul 22, 2008
Messages
5,980
Flying to Jackson Hole this time of year one can assume it's weather related. I've expereinced massive delays in North American winters and generally everyone in the same boat. No compensation.

When flying in a US winter I'm always happy to be on the ground safely.

Matt
 
Last edited:

Travelqueen

Member
Joined
Jun 23, 2012
Messages
354
Flying to Jackson Hole this time of one can assume it's weather related. I've expereinced massive delays in North American winters and generally everyone in the same boat. No compensation.

When flying in a US winter I'm alsways happy to be on the ground safely.

Matt
Hi Matt,

Can totally agree with you regarding winter in North America.

I will wait to get more information directly from my husband, but initially my daughter said she overheard ground staff at LAX talking about plane unserviceable ??

TQ
 

MEL_Traveller

Enthusiast
Joined
Apr 27, 2005
Messages
21,463
Hi,

Hubby and daughter were to fly from LAX to JAC sunday morning, direct flight at 8am, first class.

Apparently, got to airport, and gate lounge, only to be told a different gate. Went to different gate, and were then sent back to original gate.

Delayed for hours in LAX, put on standby to SLC, eventually got the last row of economy, then delayed in SLC for another 5 hours, and seats in "economy plus"

Now arrived in Jackson Hole around 10pm, more than 10 hours later than expected.

Hubby said no information given from staff, no announcements, no lounge access, no food vouchers.

Any suggestions what he should do considering they didn't get the class of travel they paid for, and the lenghty delays and uncertainty if they would even get to Jackson Hole the same day. Therefore impacting car hire and accommodation on arrival in Jackson Hole.

Appreciate any feedback or suggestions,

TQ
you'll need to have a look at Delta's conditions of carriage which should cover this situation: Contract of Carriage: United States | Delta Air Lines (rule 240)

You will be entitled to the fare difference between F and Y class, although depending on how low the F class fare was, there may not be much difference.
 

Travelqueen

Member
Joined
Jun 23, 2012
Messages
354
you'll need to have a look at Delta's conditions of carriage which should cover this situation: Contract of Carriage: United States | Delta Air Lines (rule 240)

You will be entitled to the fare difference between F and Y class, although depending on how low the F class fare was, there may not be much difference.

Thanks,

I assumed this would be the case.....oh well, the joys of travelling. It doesn't always go smoothly does it!!

TQ
 
Status
Not open for further replies.
Top