Poor flying experience with QF, even worse customer service!

[Jos888]

It may well have been QPE as I remember seeing the name Port Lincoln. Two 330's were in adjoining gates and can't be positive not the other flight going to Melbourne from memory.

Yes it was QPE (Port Lincoln) - same aircraft I was on from PER on Sunday. Love to know if it's fixed yet!

 

[DaveB]

Yes it was QPE (Port Lincoln) - same aircraft I was on from PER on Sunday. Love to know if it's fixed yet!

If they didn't get it working after the flight Monday, I doubt it as hasn't been taken out of long runs with short turn arounds all week.
Could be worth a separate entry to get more feedback.

 

[drron]

that's a very generous calculation!

most credit cards give 1 point per dollar spent - so that values points at a cent each.

given the double points promos out at the moment you have to halve that. Giving a compensation of $15.

In points. What can you do with 3000 points anyway?

I only got a double SCs promo so would still mean $30 compo valuing it at 1 cent per QFF point.
If 3000 points are not worth anything why do so many here salivate over 500-1000 bonus points with EDR?

 

[timster]

If my experience is typical, Qantas sometimes know which seats have non-functioning AVODs and yet put you in those seats anyway and/or don't block them on OLCI.

As the Rockwell Collins system has been a long running debacle on QF/BA, I have been moved on probably half a dozen occasions over the years (add to that the other occasions when the whole plane's AVODs have been down).

A decent AVOD is one of the reasons I choose and pay more for QFi. I thought their problems were over but I too struck a dead AVOD again on my last QFi 330 flight. Fortunately there were spare Y seats. In the past when there were no Y seats left I have been moved to PE. In the OP's case I would have suggested that or even J to the crew, as the only reasonable solution to the problem created by QF not being able to provide the advertised (and paid for) facilities in Y.

Of course it's not the crew's fault. But if management are going to dump them in the s__t of having to deal with understandably pissed pax placed in seats for 12 hours known to have dead AVODs, they should provide them with the means to resolve the problem on the spot in whatever way possible. ie a hefty credit voucher (probably for a free flight) or a move to ANY seat on the plane with a working AVOD.

 

[OzEire]

... he said that I would be able to move seats, but that there weren't two together for me and Ms Fezel.

Not sitting with the Mrs sounds like a bonus

...but seriously, did they check in Y+ or J ? Wonder if FA's even considered this as an option ?

 

[rakeman]

In the past when there were no Y seats left I have been moved to PE. In the OP's case I would have suggested that or even J to the crew, as the only reasonable solution to the problem created by QF not being able to provide the advertised (and paid for) facilities in Y.

On a flight from SIN to LHR on BA once I was upgraded during the flight to J due to IFE not working. I was booked and seated in (new)PE. 3000 points, its soft would have preferred a voucher maybe.
Not sure how you can claim poor customer service, you complained and they compensated you. Isn't the issue the level of compensation not the performance of customer service? If it was poor customer service, I’d image you wouldn’t get any compensation.

 

[Pushka]

As someone else point out, we hold QF to a very high standard indeed.

But isn't their Marketing projected at exactly that standard?

 

[boomy]

Not sitting with the Mrs sounds like a bonus

Maybe a bonus for a few hours but a heavy price will be payed later for ditching the missus for the IFE

 

[BAM1748]

But isn't their Marketing projected at exactly that standard?

Newspaper ads are not. Usually promote a bunch of sale fares in a list via Flight Centre or some other large retail outlet.
Bill boards around the airport, haven't noticed one recelty.
TV ads, they seen to have also stopped.

So I would say no they don't, but perhaps I'm not their target market who takes note of such things.

Matt

 

[boomy]

From personal experience, and reports on AFF, I know that Qantas does compensate in cases where IFE is non-functioning, meals not served, seats faulty etc so why not make it consistent? The airfare isnt solely to get from A to B but includes a whole lot of extras which are included in the price. If you cant offer those extras then surely adequate compensation is necessary.

Well said.
Qantas is a premium airline who charges premium price and in return is expected to deliver premium service. The OP didn't get what he payed for so he must be compensated.
We all know that all the "extras" that an airline like Qantas gives such as: food, drinks, pillow, blanket, IFE etc are already included in the ticket price (nothing is free), so if one of those things isn't provided, a proper compensation should be given, not 3,000 points like the OP received which is (like another poster said earlier) insulting.

 

[Pushka]

Newspaper ads are not. Usually promote a bunch of sale fares in a list via Flight Centre or some other large retail outlet.
Bill boards around the airport, haven't noticed one recelty.
TV ads, they seen to have also stopped.

So I would say no they don't, but perhaps I'm not their target market who takes note of such things.

Matt

They certainly made the announcement of the new uniforms with a classy high end well known international model. With designer shoes most of us would dream about. They use Neil Perry as their inspiration for gourmet style food. They make sure the red roo was prominently displayed in the recent US AUS promotion which attracted Australian entertainers.

I'm not seeing much mediocrity in their promotional work.

 

[BAM1748]

They certainly made the announcement of the new uniforms with a classy high end well known international model. With designer shoes most of us would dream about. They use Neil Perry as their inspiration for gourmet style food. They make sure the red roo was prominently displayed in the recent US AUS promotion which attracted Australian entertainers.

I'm not seeing much mediocrity in their promotional work.

As I said, perhaps I'm not their target market for shoes and Neil Perry food outlets. (which my experience with was nice food but overpriced to buggery)

I'm a hamburger and beer man so rarely get excited enough to note down Gucci shoe ads.

Matt

 

[drewbles]

They certainly made the announcement of the new uniforms with a classy high end well known international model. With designer shoes most of us would dream about. They use Neil Perry as their inspiration for gourmet style food. They make sure the red roo was prominently displayed in the recent US AUS promotion which attracted Australian entertainers.

I'm not seeing much mediocrity in their promotional work.

The shoes (Christian Loubouton) are optional and only available for crew to purchase for themselves (ie, you'll never see them). They were used for the cat walk launch, but crew are not supplied them free.

 

[boomy]

The shoes (Christian Loubouton) are optional and only available for crew to purchase for themselves (ie, you'll never see them). They were used for the cat walk launch, but crew are not supplied them free.

Make sense, these are expensive shoes. CL cost ~$700 a pair (yes, unfortunately I know that).

 

[Pushka]

The shoes (Christian Loubouton) are optional and only available for crew to purchase for themselves (ie, you'll never see them). They were used for the cat walk launch, but crew are not supplied them free.

Yes. But isn't that exactly the point? They showed those designer shoes for their promo but those shoes are not part of the uniform? So the only purpose is to promote one up market image but that isn't what the customer sees irl.

 

[Flying mermaid]

Make sense, these are expensive shoes. CL cost ~$700 a pair (yes, unfortunately I know that).

That is a starting price - anything up to $2,000....Disclaimer. : hell will freeze over before I spend more than $500 on a pair of shoes. - I am more a Gucci person than Christian Louboutin however Dr FM is a huge fan so I have spent a great deal of time window shopping with her

 

[trippin_the_rift]

What surprised me most in this thread is that someone actually used Hooroo...

 

[Cynicor]

Oh, I thought Hooroo was an insult? What on earth is it?

I had a recent-ish flight with a non-functioning IFE, but the entire seat had no power so I couldn't even call an FA, nor turn on the light to read instead. In this case, I felt at least the refund of my seat selection fee was a fair ask.

 

[Pushka]

Hooroo = Hello? No idea really.

 

[Steady]

Hooroo = Hello? No idea really.

Hooroo is Aussie slang for goodbye, IIRC Don Burke from Burkes Backyard ended most/all of his TV shows with it.