I was a few points short for putting in an upgrade request on an upcoming flight for my parents, so decided to purchase a block of points to get enough. I need to request ASAP as their flight is in less than a week.
The transaction went through OK, and I can see the points update in my Activity Statement, but my points balance didn't update. Have logged out and in again a number of times but no joy.
The upgrade page still says I don't have enough points, however if I go to the Points Transfer page, it has the correct number of points showing as available for transfer. This is the only page I seem to be able to see the correct points balance.
Has anyone else experienced this, and if so, did it resolve itself (quickly), or did you need to call? I'm hoping I don't need to call given current wait times.
The transaction went through OK, and I can see the points update in my Activity Statement, but my points balance didn't update. Have logged out and in again a number of times but no joy.
The upgrade page still says I don't have enough points, however if I go to the Points Transfer page, it has the correct number of points showing as available for transfer. This is the only page I seem to be able to see the correct points balance.
Has anyone else experienced this, and if so, did it resolve itself (quickly), or did you need to call? I'm hoping I don't need to call given current wait times.