Points expired BUT

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JakDac

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Previous to getting married girlfriend said transfer points over to my acct. Relatives came over from overseas. While checking things out previously at airport quickly went to busy Qantas desk After waiyting for a while handed over FF #s a quick yep Ok from Qantas rep.

Now year later looking into travel BUT hers never cam eover called up many times "terms and conditions" BUT one agent asked igf she used another carrier during that time we may have checking details Can this help? Hate wastage of approx 40,000 points. Love Qantas

HELP ?
 
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