Points and Status Credits disappeared from Velocity Web page | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Points and Status Credits disappeared from Velocity Web page

Status
Not open for further replies.

dena7056

Junior Member
Joined
Feb 27, 2013
Messages
14
Last week when I logged on it noted on the Velocity web page that I have achieved renewal of my Gold Membership. I also had in excess of 30,000 points (can't remember exactly as was more concerned about Status Credits). Tonight when I have logged on it says I have only 160 status credits and just over 3500 points! the "missing" 280 Status Credits are for a flight with VA/Ethiad that was credited very quickly following a family member request and then pooled to me. I was very impressed but not sure what has happened now. Has anyone else "lost" points or SCs and if so, what have you done?
 

robd

Established Member
Joined
Nov 8, 2011
Messages
2,206
Flights
My Map
Last week when I logged on it noted on the Velocity web page that I have achieved renewal of my Gold Membership. I also had in excess of 30,000 points (can't remember exactly as was more concerned about Status Credits). Tonight when I have logged on it says I have only 160 status credits and just over 3500 points! the "missing" 280 Status Credits are for a flight with VA/Ethiad that was credited very quickly following a family member request and then pooled to me. I was very impressed but not sure what has happened now. Has anyone else "lost" points or SCs and if so, what have you done?
My only experience of "lost" SC's is from flying a day after Status Review date and the SC's were lost into the "black hole". I emailed Velocity, and they were reinstated.

Does your status still show as Gold? Can you see any adjustments when you look at the Activity Statement?
 
Status
Not open for further replies.

AFF on Air Podcast

  • Choosing a Rewards Program – AIR017
    Sat, 10 Aug 2019 13:32:24 AEST
      If you’re new to the world of frequent flyer points – or moving to a new country – it can be difficult to know where to start. In this episode, Matt discusses the con ...
  • Travel Insurance – AIR016
    Sat, 27 Jul 2019 07:34:12 AEST
      They say that if you can’t afford travel insurance, you can’t afford to travel! In this episode, Matt chats to James Green about the importance of travel insurance, and ...
  • The Qantas Oneworld Award – AIR015
    Sat, 13 Jul 2019 02:07:50 AEST
      Learn how to fly around the world using your Qantas Frequent Flyer points as Matt chats to James Green, an award travel consultant at Frequent Flyer Solutions. This episode ...
  • Qantas Frequent Flyer Changes – AIR014
    Sat, 29 Jun 2019 00:40:35 AEST
      Last week, Qantas announced a major shake-up to its Qantas Frequent Flyer program. In this episode, former Head of Loyalty at Malaysia Airlines, Mark Ross-Smith, joins Matt ...
  • jb747’s Stellar Career with Qantas – AIR013
    Sat, 15 Jun 2019 03:00:41 AEST
      In this special edition of the podcast, Matt chats to John Bartels (a.k.a. jb747) about his flying career with Qantas, the A380, the QF30 incident, flight training, retirem ...

Community Statistics

Threads
82,478
Messages
1,910,207
Members
50,263
Latest member
MMT3011
Top