PNR from third party travel agent booking

[sjfy]

The other week I booked some one-way/multi-city bookings through Trip.com for late July. (I know, third party agent, etc etc. The difference was ~$1000 per person in economy!)

My ticket was MAD–LHR–SYD, which turned out to be Iberia for MAD–LHR, and then QF2 LHR–SYD. I got an Iberia PNR (5 characters) and a Qantas PNR. All fine.

I also booked for my wife & daughter, but theirs was first a LHR–MAD that I didn't need, then 2 weeks later the same MAD–LHR–SYD itinerary on the same flights as me. They got a BA PNR for the first leg, and then *just a single Iberia PNR* for the full MAD–LHR–SYD route home. Everything booked within 30 minutes of each other, but separate transactions.

Which means I don't have a Qantas PNR for the two of them. I do have tickets issued, and seat selection done at the time of booking. I can see the QF2 flight listed when managing the booking through Iberia, but nothing other than see it's there. I was hoping to link them together and do some other management online, but I can't work out how to find the PNR. Trip.com have AI customer service that can't help me. (I know, third party agent, etc etc.)

Is there a way to find the Qantas PNR through the Iberia booking, or from the ticket number, or otherwise?

(A second weirdness for my booking: I can add it through 'Manage my booking', and go into the booking to sort stuff out either on the web or through the app. But then this trip is forgotten from the list of my bookings – is there a way I can get it to stay there?)

 

[justinbrett]

The other week I booked some one-way/multi-city bookings through Trip.com for late July. (I know, third party agent, etc etc. The difference was ~$1000 per person in economy!)

My ticket was MAD–LHR–SYD, which turned out to be Iberia for MAD–LHR, and then QF2 LHR–SYD. I got an Iberia PNR (5 characters) and a Qantas PNR. All fine.

I also booked for my wife & daughter, but theirs was first a LHR–MAD that I didn't need, then 2 weeks later the same MAD–LHR–SYD itinerary on the same flights as me. They got a BA PNR for the first leg, and then *just a single Iberia PNR* for the full MAD–LHR–SYD route home. Everything booked within 30 minutes of each other, but separate transactions.

Which means I don't have a Qantas PNR for the two of them. I do have tickets issued, and seat selection done at the time of booking. I can see the QF2 flight listed when managing the booking through Iberia, but nothing other than see it's there. I was hoping to link them together and do some other management online, but I can't work out how to find the PNR. Trip.com have AI customer service that can't help me. (I know, third party agent, etc etc.)

Is there a way to find the Qantas PNR through the Iberia booking, or from the ticket number, or otherwise?

(A second weirdness for my booking: I can add it through 'Manage my booking', and go into the booking to sort stuff out either on the web or through the app. But then this trip is forgotten from the list of my bookings – is there a way I can get it to stay there?)

BA and QF PNRs will be the same, if those flights are on the same booking.

 

[sjfy]

BA and QF PNRs will be the same, if those flights are on the same booking.

Almost, but not quite, sadly.

BA PNR gets me in on the Qantas site to just that first leg, but it's not connected there to the second MAD–LHR–SYD part a few weeks later.

 

[justinbrett]

Almost, but not quite, sadly.

BA PNR gets me in on the Qantas site to just that first leg, but it's not connected there to the second MAD–LHR–SYD part a few weeks later.

They must have made two different bookings.

Try calling Qantas.