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Platinum One experiences?

ChrisGibbs

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Sep 29, 2011
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It would appear that the "VIP Services Team" are up and running be it in the early stages. Earlier today I received a call from a QF agent who introduced herself and was informed that the Team is up and running. It is based in Hobart and when you enter your QFF number and are a P1 you are routed through to the team members. It was also mentioned that the SST phone number also goes through to them.

From the call is seems that this team will do the same things as the old SST however they have access to other QF systems that would enable them to manage bookings and it was suggested that the team can deal with the release of award seats when requesting them directly. Hopefully that means you do not have to deal with the request process - computer says no; send to yield management, they say no; send to SST the answer is yes.

I did not ask that many questions as at the moment I am not travelling. Lets see what happens.

Has anyone else received a call.
Got the same call today.
 

aus_flyer

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Feb 15, 2005
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It's going to be very interesting to see what the service levels are like going forward. I remember at a P1 focus group a few years back that the (old) SST was one of the main reasons people continued to strive to keep P1. And for some people it was THE reason - without question.

Admittedly, in my view, take it away and the gap between WP and P1 shrinks significantly.
 

Kangol

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I can't recall if anyone has mentioned this: I've checked my lounge invitations and because of the status extension, have been given two P1 lounge invitations.
They expire at the end of March 2021, not my membership year (the extension occurred in March 2020).
Whether they'll be able to be used for the F lounge is anyone's guess.
 

Princess Fiona

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I can't recall if anyone has mentioned this: I've checked my lounge invitations and because of the status extension, have been given two P1 lounge invitations.
They expire at the end of March 2021, not my membership year (the extension occurred in March 2020).
Whether they'll be able to be used for the F lounge is anyone's guess.
Yep I have them too. Similar expiry, as useful as a chocolate teapot I think.
 

ChrisMars

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Sep 16, 2017
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The Silver invite didn't get extended:

For members who received a lounge invitation upon attaining or retaining Silver Tier status, you have received one additional lounge invitation along with your 12-month Tier Status Extension so the further six-month extension will not apply to your original invitation.

but no mention of the P1 first invites.
 

nutwood

Active Member
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Mar 4, 2015
Messages
616
I've used the VIP service a couple of times and whist my enquiries were very minor, the experience felt much the same as the SST. An alteration is that you have to enter your FF number and PIN prior to connection but I don't see that as a bad thing. I always found it slightly uncomfortable having the direct connection but then having to establish credentials. I suspect the original idea was to have an exclusive phone number and seamless assistance but that was never going to work for long!
I was interested to read that there was a P1 survey. Never came my way which was probably a pity as, apart from April and May, I've been regularly flying throughout Covid. I've also not received any invites so I suspect I am one of the "invisible" P1's
 
The Qantas Premier Platinum Card delivers up to 100k Qantas Points, 75 bonus Status Credits, complimentary lounge invitations and travel insurance. All this with a reduced first-year annual fee of $199.

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calmelb

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A little bit of info, sometimes as a WP you will get those P1 trained Res agents when they need the overflow. They're just specially picked from the premium res team and appointed. All numbers and emails are the same, though you can also use the 13 number to ring them too. It all goes to the same place and redirects you based on your FF number
 

ChrisMars

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A little bit of info, sometimes as a WP you will get those P1 trained Res agents when they need the overflow. They're just specially picked from the premium res team and appointed. All numbers and emails are the same, though you can also use the 13 number to ring them too. It all goes to the same place and redirects you based on your FF number
Do you know if there is a way of finding out if as a WP you got lucky and got redirected to the P1 (or vip) line?
 

ChrisMars

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Nope. Except maybe if you can tell how they answered the phone (was a "am I speaking to calmelb" instead of "Who am I speaking to")
I vaguely got the feeling that the few times I got amazing and fast service, they didnt ask me to confirm details after I provided my booking ref. You know, usually, they ask to confirm the dates, the cities, and the passenger details. Maybe the P1 team doesnt have to blindly follow the script on the screen because they know their stuff.

Could that be a hint?
 

Kangol

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Aug 18, 2011
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I emailed the SST about a booking and they replied as "Qantas VIP Service Team" from the Customer Care email address.
I wonder if there will be a different email contact because it's possible they will stop redirecting mail from the old address at some point.
 

calmelb

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I emailed the SST about a booking and they replied as "Qantas VIP Service Team" from the Customer Care email address.
I wonder if there will be a different email contact because it's possible they will stop redirecting mail from the old address at some point.
From when I asked a bit about it the email will be staying around. Will cost them nothing to keep it as an alias and prevents P1s getting annoyed from a lack of reply
 

Kangol

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Aug 18, 2011
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From when I asked a bit about it the email will be staying around. Will cost them nothing to keep it as an alias and prevents P1s getting annoyed from a lack of reply
In the P1 briefing email received today, it mentioned the new email address that is now shown when you log in - about halfway down in "My Account".
 

RichardMEL

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Mar 28, 2014
Messages
5,247
You missed zero.. oh there was a competition but it didn't interest me it was like for a $1k QF hotels voucher
 

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