It would appear that the "VIP Services Team" are up and running be it in the early stages. Earlier today I received a call from a QF agent who introduced herself and was informed that the Team is up and running. It is based in Hobart and when you enter your QFF number and are a P1 you are routed through to the team members. It was also mentioned that the SST phone number also goes through to them.
From the call is seems that this team will do the same things as the old SST however they have access to other QF systems that would enable them to manage bookings and it was suggested that the team can deal with the release of award seats when requesting them directly. Hopefully that means you do not have to deal with the request process - computer says no; send to yield management, they say no; send to SST the answer is yes.
I did not ask that many questions as at the moment I am not travelling. Lets see what happens.
Has anyone else received a call.
Yep I have them too. Similar expiry, as useful as a chocolate teapot I think.I can't recall if anyone has mentioned this: I've checked my lounge invitations and because of the status extension, have been given two P1 lounge invitations.
They expire at the end of March 2021, not my membership year (the extension occurred in March 2020).
Whether they'll be able to be used for the F lounge is anyone's guess.
Do you know if there is a way of finding out if as a WP you got lucky and got redirected to the P1 (or vip) line?A little bit of info, sometimes as a WP you will get those P1 trained Res agents when they need the overflow. They're just specially picked from the premium res team and appointed. All numbers and emails are the same, though you can also use the 13 number to ring them too. It all goes to the same place and redirects you based on your FF number
I vaguely got the feeling that the few times I got amazing and fast service, they didnt ask me to confirm details after I provided my booking ref. You know, usually, they ask to confirm the dates, the cities, and the passenger details. Maybe the P1 team doesnt have to blindly follow the script on the screen because they know their stuff.Nope. Except maybe if you can tell how they answered the phone (was a "am I speaking to calmelb" instead of "Who am I speaking to")
I emailed the SST about a booking and they replied as "Qantas VIP Service Team" from the Customer Care email address.
I wonder if there will be a different email contact because it's possible they will stop redirecting mail from the old address at some point.
In the P1 briefing email received today, it mentioned the new email address that is now shown when you log in - about halfway down in "My Account".From when I asked a bit about it the email will be staying around. Will cost them nothing to keep it as an alias and prevents P1s getting annoyed from a lack of reply