Just wanted to see what I should be expecting as a new Platinum Charge cardholder in the initial "welcome" package.
Was approved for the PC a few weeks back, and ended up waiting almost 2 weeks for delivery with no cards arriving. Followed up with AmEx who provided the DHL shipping waybills, showed they shipped from Sydney, delivery failed (no delivery attempted based on doorbell camera footage), cards sat in a depot for a week then returned to Sydney. DHL said the delivery address looked like it was a mix of my suburb/postcode/state and the card manufacturer's street address, so they made it to my town, but the street address didn't exist and couldn't be delivered and were being returned to the sender. Called AmEx again and they cancelled the initial cards (which were returned to Idemia, who make and send the metal cards for AmEx), and had replacements re-issued and sent. The cards arrived today, and I'm not sure what I was expecting, but it was more than 2 pieces of paper (Titled "Your new Platinum Card" - with card affixed, and "Make the most of your Platinum Card Membership") in a basic envelope. I just got supps delivered for my Explorer that had far more info and documentation than the PC I received...
Looking at some PC unboxing videos on Youtube, U.S. cards come in a wooden box with all the card financial details, benefits, T&Cs etc.
Has anyone recently applied for the PC as a new card? What did you get in the "welcome package"??
Was approved for the PC a few weeks back, and ended up waiting almost 2 weeks for delivery with no cards arriving. Followed up with AmEx who provided the DHL shipping waybills, showed they shipped from Sydney, delivery failed (no delivery attempted based on doorbell camera footage), cards sat in a depot for a week then returned to Sydney. DHL said the delivery address looked like it was a mix of my suburb/postcode/state and the card manufacturer's street address, so they made it to my town, but the street address didn't exist and couldn't be delivered and were being returned to the sender. Called AmEx again and they cancelled the initial cards (which were returned to Idemia, who make and send the metal cards for AmEx), and had replacements re-issued and sent. The cards arrived today, and I'm not sure what I was expecting, but it was more than 2 pieces of paper (Titled "Your new Platinum Card" - with card affixed, and "Make the most of your Platinum Card Membership") in a basic envelope. I just got supps delivered for my Explorer that had far more info and documentation than the PC I received...
Looking at some PC unboxing videos on Youtube, U.S. cards come in a wooden box with all the card financial details, benefits, T&Cs etc.
Has anyone recently applied for the PC as a new card? What did you get in the "welcome package"??