PGR Program

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the plot thickens...

at the moment both my PGR and Disocovery member number is the same and to date all stays booked via pgr have been showing up in my discovery dashboard. i have hit the PLat with PGR, received the plat card and 15 points per stay however when checking my discovery account still showing as gold. had no help from staff when at PR darling harbour working through this and at recent stay at art series hotel no recognition of status, no gift in room, no upgrade or even free drink. as i work this program harder than previous years it will be interesting how the status is recognized throughout the group. with HSW soon to be a pan pacific.
 
the plot thickens...

at the moment both my PGR and Disocovery member number is the same and to date all stays booked via pgr have been showing up in my discovery dashboard. i have hit the PLat with PGR, received the plat card and 15 points per stay however when checking my discovery account still showing as gold. had no help from staff when at PR darling harbour working through this and at recent stay at art series hotel no recognition of status, no gift in room, no upgrade or even free drink. as i work this program harder than previous years it will be interesting how the status is recognized throughout the group. with HSW soon to be a pan pacific.

I've never stayed at an art series hotel. You should slide the plat card across to them and just say "oh, do you need this to put the welcome drinks on like they do at Rydges?" :)

My room upgrades and gift in room have been with GHA properties although even as a gold member I received some random upgrades at Rydges Cairns and Rydges Melbourne but I had a few stays under my belt over the years (although never enough for platinum).
Rydges BNE I think has been the slightly higher floor or nicer view (things I've barely noticed).

I don't know how long it took the Discovery account to update to platinum as I wasn't really paying attention. Did you email GHA re: the change in status?
 
the plot thickens...

at the moment both my PGR and Disocovery member number is the same and to date all stays booked via pgr have been showing up in my discovery dashboard. i have hit the PLat with PGR, received the plat card and 15 points per stay however when checking my discovery account still showing as gold. had no help from staff when at PR darling harbour working through this and at recent stay at art series hotel no recognition of status, no gift in room, no upgrade or even free drink. as i work this program harder than previous years it will be interesting how the status is recognized throughout the group. with HSW soon to be a pan pacific.

The benefits for PGR and GHA are somewhat different. Art Series Hotels are part of the PGR scheme.
You should have received:
15% discount on the room
20% discount on dining and drinks
15 points per night stay
3pm check out
Complimentary welcome drink.

Not sure what you mean by no recognition of status, but one would recommend showing them Platinum card at check in and making sure they have it recorded. Then ensuring you get the benefits as I outline above.
Platinum does not give you a gift in the room, or a room upgrade. These benefits apply at GHA hotels.

Whilst you are a member at both groups, the benefits differ. This is outlined on the PGR website.
 
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I just thought I'd share my experience with PGR and GHA. I have my PGR and GHA linked. I mainly stay in Rydges in Aus and overseas try to stay at a GHA hotel.
I've been PGR Black for a few years now and initially had GHS Black. Recently I realised I dropped to GHA Platinum and my guess is because I did the 10 stays but not reached 30 nights. So PGR recognised by 10 stays and retained Black but GHA just looked at nights and I was under 30 so dropped me back to Platinum.
Unfortunately I found this out after I checked into a GHA hotel in Singapore so only got Platinum benefits.
Easy fix though because I simply emails GHA and told them I am PGR Black and they upgraded me to Black. This process did take a few days though.

About benefits/upgrades at various hotels.
At Rydges it is variable. I seem to get upgraded more often at World Square and Melbourne Exhibition St.
For GHA in Singapore I can advise that Pan Pacific really look after Black GHA members. You will get your 2 room upgrade and also get access to the Club Lounge.
At Park Royal in Singapore it is different. You will get your 2 room category upgrade (if available) but not access to Club Lounge automatically. They advised me if the 2 room category was not available then you get Lounge Access.

I'm going to Hong Kong later this year and staying in a Marco Polo so we'll see what benefits are available there.

Anyone else got any good info on upgrades (inc club lounge) at various hotels?
 
just a point on PGR, anyone know a way of confirming status when in the account section online.

i had recently hit the 10 stays mark and other than the fact 20 points were credited (compared to 15 as a plat), i cant see anything to confirm this.

looking to email GHA and see if the experience above rings true with a status match, have a stay in bangkok in a couple of months where black will be handy.
 
just a point on PGR, anyone know a way of confirming status when in the account section online.

i had recently hit the 10 stays mark and other than the fact 20 points were credited (compared to 15 as a plat), i cant see anything to confirm this.

looking to email GHA and see if the experience above rings true with a status match, have a stay in bangkok in a couple of months where black will be handy.

On the top header bar mine is in gold around my name and logout button. I would think this matches your status colour.
 
just a point on PGR, anyone know a way of confirming status when in the account section online.

As noted up thread, my experience is that if you go to the GHA Discovery website and log in with the same email and password that you use for Rydges, then it will show your Rygdes status under your name, e.g., mine says Welcome Jacques, Black R111...........The R being significant, of course.

(Often the email and password will be the same, but perhaps not always.)
 
I'm trying to get my head around PGR v Discovery. I signed up to PGR during a stay at QT Canberra late last year. The program seemed interesting and there was a prospect of more QT stays (in lieu of CP Canberra). Somewhere along the line I also joined Discovery - possibly because I was already on the Pan Pac mailing list...

I have 4 night stay at PP Singapore coming up - is there any particular benefit for quoting one or other program?

Still trying to get my head around these programs. Prior to the PanPac SIN stay mentioned above I had a PGR account but the QT CBR stay mentioned had never posted. Prior to going to SIN, I printed my GHA card (different member number than PGR) and clearly showed Pan Pac branded - which I produced on checkin.

Shortly after the stay, I realised that the QT and PP stays were both appearing on my GHA dashboard and zip on PGR.

The other day, I noticed that there is a GHA app. So I installed it and it was showing "Rydges" branding. Today, I logged into GHA using email address (same email for both) and saw that my member number is now the same as PGR. When I 'print' my GHA card, it also is now showing Rydges branding.

So, anyone's guess if I need 5 stays or 10 nights to get to Platinum? Currently 2 & 5 with a few stays that come before the years out.
 
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im in the same space with my member number being the same accross PGR and GHA. the stays have been landing to date on both programs giving me black in PGR pretty quickly but still sitting at plat in GHA (20 nights to date). somewhat frustrated that no one in the GHA family seems to know how the PGR status links in. on top of that PGR dont seem to be able to confirm which australian hotels will recognize the PGR status ilo a lower GHA one.

the whole mess could be cleaned up if both the PGR and GHA program had the same qualification on status levels. to turn up at a GHA hotel with a black PGR in hand and a different status in their GHA system is bound to leave people annoyed and confused.
 
this program continues to confuse and contradict.

after a couple of emails to the pan pacific looking to clarify if the black PGR status will be recognized im still none the wiser.

at the same time id emailed PGR asking if the PPM should have recognized PGR/Discovery status with no result. they hand balled my email onto discovery (based in USA) and an email came back stating PGR and Discovery are separate programs.

at this point i have almost given up on this program and login into my discovery account this morning i find im now back (at 21 nights) and my review date is 2/19!

unsure way/how this has happened but not complaining. still would like to see someone get a concrete answer out of PGR on recognition in GHA hotels in Australia and abroad.
 
this program continues to confuse and contradict.

after a couple of emails to the pan pacific looking to clarify if the black PGR status will be recognized im still none the wiser.

at the same time id emailed PGR asking if the PPM should have recognized PGR/Discovery status with no result. they hand balled my email onto discovery (based in USA) and an email came back stating PGR and Discovery are separate programs.

at this point i have almost given up on this program and login into my discovery account this morning i find im now back (at 21 nights) and my review date is 2/19!

unsure way/how this has happened but not complaining. still would like to see someone get a concrete answer out of PGR on recognition in GHA hotels in Australia and abroad.

Late reply, I know... but the FAQs on the PGR site seem fairly clear that the tiers are aligned, and describes the benefits of each:
Best Rewards Program | FAQ | Priority Guest Rewards

Cheers,
Matt.
 
Late reply, I know... but the FAQs on the PGR site seem fairly clear that the tiers are aligned, and describes the benefits of each:
Best Rewards Program | FAQ | Priority Guest Rewards

Cheers,
Matt.


agreed, it seemed clear to me too. PGR membership should see status benefits in GHA hotels. problem was (at PPSW) at least, they had no idea about the PGR program.

since then i have spoken to PPSW and they have confirmed that the PGR status is recognized at their hotel. the only issue that may come up (this happened to me for one stay) was being two difference status in the PGR and GHA programs based on number of nights vs stays.

i think its a good short cut to understand how with 10 stays via the PGR program you can have top tier in GHA. with the price of some of the hotels in the group (ie Rydges) i couldn't think of another program this cheap to hit a top status.
 
i think its a good short cut to understand how with 10 stays via the PGR program you can have top tier in GHA. with the price of some of the hotels in the group (ie Rydges) i couldn't think of another program this cheap to hit a top status.
Absolutely right! I stay often at the Pan Pacific Singapore, and generally cover 10 nights a year, often one night (so 'stay') at a time. This is Platinum with GHA, but would be Black, if I did the same stays with a PGR property. The GHA Black status at Pan Pacific Singapore would give me a double upgrade, early check-in + late check-out, and Pacific Club access! It's almost worth a mattress run given the cost to upgrade from base to Club in Singapore could be more than a night at a low-cost Rydges property. I need to do some more research...
 
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Absolutely right! I stay often at the Pan Pacific Singapore, and generally cover 10 nights a year, often one night (so 'stay') at a time. This is Platinum with GHA, but would be Black, if I did the same stays with a PGR property. The GHA Black status at Pan Pacific Singapore would give me a double upgrade, early check-in + late check-out, and Pacific Club access! It's almost worth a mattress run given the cost to upgrade from base to Club in Singapore could be more than a night at a low-cost Rydges property. I need to do some more research...


step one is making sure your member number is common across both programs.
 
step one is making sure your member number is common across both programs.
In fact, I'd need to discard what I have with Discovery via Pan Pacific, and start over with PGR as my primary program. A new PGR account automatically links to GHA Discovery. If you credit PGR stays to another Discovery hotel issued card, you would still need 30 stays at a PGR property to get to GHA Black. Using the PGR issued card at PGR properties, it is 10 stays to get to Black.
 
I'm probably going to ditch PGR. For my travel, it just doesn't stack up against IHG, Hilton (and even Accor). I just realised that Corp TA bookings at PGR properties don't count towards 'nights' - only direct bookings!

The 20% F&B discount is ok, but just makes expensive hotel F&B marginally better value...
 
agreed, it seemed clear to me too. PGR membership should see status benefits in GHA hotels. problem was (at PPSW) at least, they had no idea about the PGR program.

since then i have spoken to PPSW and they have confirmed that the PGR status is recognized at their hotel. the only issue that may come up (this happened to me for one stay) was being two difference status in the PGR and GHA programs based on number of nights vs stays.

i think its a good short cut to understand how with 10 stays via the PGR program you can have top tier in GHA. with the price of some of the hotels in the group (ie Rydges) i couldn't think of another program this cheap to hit a top status.


I find Rydges generally cheaper than some of the other brands like HH SPG and I generally like the rooms etc on offer. Also using points for food sometimes or the 50% off with black is really good. Especially when there's 2 or more of you. And it applies to beverages (with food) which is better than what Accor offers with it's A+ card. You can get a whole meal and pay $12 or something measly at the end.

10 stays to get black is amazing value.
I think I'm going to hit 30 nights with GHA this year but currently only have 5 stays with PGR but I value PGR black enough to direct another 5 stays there.
I have a GHA stay later in the year with Anantara so will see how that goes. To date I haven't had any issues receiving the double room upgrade which is my favourite benefit with GHA black. I'm not actually too fussed about not receiving points in GHA as some programs you can only book the standard room with points and it's nice to spoil yourself on special occasions. The free experiences can be really cool and knock off the price of a tour also.
PGR I think Melbourne has been really great with giving upgrades. Also had some luck with Rydges Fortitude but I've stayed there a lot. Never been given a suite room though but not really concerned. Bathrooms have enough space, desk is simple but has a light, the bed is comfy. I like the restaurant food also. Get a bit frustrated when food is overly flash and minimalistic (dinner in particular) when all I want is something simple and tasty to eat and not be charged the earth.

Sometimes I log in and have a gold area around my name, sometimes black. I ignore it. There isn't anywhere on the site that has status I've seen.

They have made some improvements like the digital card now available - yay! And I like receiving an email with a direct line to the GM of the hotel I've stayed at for feedback as I often don't reflect on it until later. And I can't be bothered with surveys when you've stayed already a lot and you may just want to highlight one or 2 things. Sometimes you're running out the door for a flight etc so I think about the stay later and it's nice to have that line to the GM. Haven't used it so far though.

A hotel staff member told me a female has taken over the CEO? position. Was a while ago so don't quote me and she was supposed to be good. Come from some outside company.

I think booking in advance there are more PGR award nights available now than what I previously remember which is good also.
 
Don't know if anyone has noticed but it appears the Oaks brand has joined GHA which I'm really happy about. It's one of my favourite apartment brands. Might help if you're going for status with them.

Have to admit though I tend to accrue status through PGR 10 stays rule.
 
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