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Deleted member 29185
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My current laptop solution was good in theory but poor in real world application.
I currently use a HP Spectre x2 detachable. It seemed to tick all the boxes, particularly the weight, but generally, a great 2in1 which I've been exceptionally happy with ... except for it's failures.
It's now about 2 years old but in that time, it has failed once (at about 10 months old and totally dead which turned out to be a simple on/off switch failure) but that resulted in a broken screen when they tried to get the HDD out to back it up prior to repair. The new screen cost me over $400 despite it being broken by a third party working to HP instructions. Since then the screen has been replaced 3 more times (all, including the original break, by HP themselves). In all, I've only had the use of the thing for about 1/2 the time I've owned it.
The short and tall of it is I've now pretty much lost faith in the product and in HP, who have been an absolute PITA to deal with (arrogant, obnoxious and disinterested are words that spring to mind), but I still like the product, so I'm seeking advice. Should I cut my losses and go and buy another brand altogether (if so, which one), just live with the lemon and replace it when it dies (which could be a real inconvenience), or approach HP and try to get a discounted new one based on my loss of faith in the quality of the one I have and their continued failure to satisfy me with the repairs (I should also mention that the current one still has the odd bug ... failing to turn on very occasionally and a colour smudge appearing randomly on the bottom of the latest screen, but as they're occasional faults, difficult to prove to HP that they're not a figment of my imagination).
What would you do?
I currently use a HP Spectre x2 detachable. It seemed to tick all the boxes, particularly the weight, but generally, a great 2in1 which I've been exceptionally happy with ... except for it's failures.
It's now about 2 years old but in that time, it has failed once (at about 10 months old and totally dead which turned out to be a simple on/off switch failure) but that resulted in a broken screen when they tried to get the HDD out to back it up prior to repair. The new screen cost me over $400 despite it being broken by a third party working to HP instructions. Since then the screen has been replaced 3 more times (all, including the original break, by HP themselves). In all, I've only had the use of the thing for about 1/2 the time I've owned it.
The short and tall of it is I've now pretty much lost faith in the product and in HP, who have been an absolute PITA to deal with (arrogant, obnoxious and disinterested are words that spring to mind), but I still like the product, so I'm seeking advice. Should I cut my losses and go and buy another brand altogether (if so, which one), just live with the lemon and replace it when it dies (which could be a real inconvenience), or approach HP and try to get a discounted new one based on my loss of faith in the quality of the one I have and their continued failure to satisfy me with the repairs (I should also mention that the current one still has the odd bug ... failing to turn on very occasionally and a colour smudge appearing randomly on the bottom of the latest screen, but as they're occasional faults, difficult to prove to HP that they're not a figment of my imagination).
What would you do?