People think TSA does a good job

[Flashback]

Surprise Gallup Poll: People Think TSA Does A Good Job - Forbes

Surprisingly, despite all of the negative Internet commentary and Congressional complaining about the Transportation Security Administration, the majority of U.S. travelers have a positive opinion of the agency.
Not only that, but people who fly, and who are exposed to TSA screening, have an even more positive opinion than people who rarely or never fly.

 

[Blackadder]

Have to say I have never had a issue with the TSA, then again I am not one to question someone when they tell me to do something (within reason)

 

[drron]

Having had items removed from baggage when TSA have examined it(leaving card) my view is not positive.Also interaction with agents at MCO that was not appropriate causes me to have a negative opinion.

 

[ferdeline]

I am not fond of the TSA and am totally opposed to plans to unionise this workforce. Whenever I have been confronted by the TSA, the agent has been trashy and clearly uneducated.

 

[SeaWolf]

My complaint is mostly the sheer inefficiency of them (either through poor process or overloading) that results in mammoth queues. There shouldn't be a situation where I line up at security an hour before my flight's scheduled departure time and still end up bolting for the gate in a mad panic.
Also, I'd agree that the level of professionalism is very low, especially compared with airports in Asia (SIN, ICN, HKG, NRT etc.).

 

[Berlin]

I never really understood what's supposed to be so bad with them... The screening procedures are a similar pain in the bum where ever in the world you go and staff can range from super friendly to absolute dragons in most locations. And as anywhere, there are certain airports that just do much worse than others- a nightmare like LAX is not necessarily representative for many of the smaller airports in the same country.

 

[anat0l]

I guess I take issue with the incidents that the TSA generates rather than whether a generally populace is satisfied with them.

I know that the media (and social media) can blow things up like the French at the Atoll, but just because this survey (of which constitutes only a sample size of about 1,000 people - dubious, though a quick look at the stats backup seems kosher) seems to say that the TSA are alright, it doesn't mean that any of their transgressions - whether unreported or reported, whether brought to action or not, and whether had any consequences (e.g. disciplinary, legal, etc.) or not - are "OK" or "insignificant".

I suppose equally it is not right to say that the presence of transgressions means the TSA are not effective at all. Just like, say, in the mining industry, although a single death in a year for an operation is certainly a cause for severe concern, does not mean it is fair to automatically and unilaterally deem the operation as unfit for work and should be shut down.

When the TSA appears to have mishandled a situation or oppressed someone, I'm not sure to what degree does the media make it seem that the TSA does not take it seriously when in reality perhaps top brass are taking it seriously and, behind the corporate veil we often cannot look behind (for many organisations, not just the TSA), there are consequences and repercussions being dished out.