Passenger chokes on food in the QF F Lounge

[emeline]

Not sure if this has already been posted.. More F Lounge food drama!

Luca Donati lashes out at Qantas over choking incident

 

[russ]

At least it wasn't mouldy

 

[JohnK]

That's not good.

One of my biggest fears when eating alone.

 

[Pushka]

How could such an incident result in that kind of medical result? Was he allergic to seafood? If the shells are still in his throat how has he recovered? Something doesn't seem quite kosher here. Guess he missed his flight too.

 

[MEL_Traveller]

If it was an issue of the shell causing the injury (rather than an allergic reaction) I really can't see how CX has anything to do with this. The food was prepared by QF, served in a QF lounge by QF staff. Why would QF even mention CX?

 

[Happy Trails]

Something doesn't seem quite kosher here.

That would be the Moreton Bay bugs.

 

[Duffa]

AFFer's......
You aren't being quite p.c. here
The shards of crustacean are embedded in the oro-pharynx
And the poor chap spent some time in intensive care.....

He has a right to be annoyed!!

 

[marki]

Again different but same reaction cannot believe my eyes when reading the post. How can one simply get shards of a crustacean embedded in the pro-pharynx and then end up in ICU direct from f-lounge. One would assume that this is felt higher up in the oral cavity before swallowing though there is an element of trust one places with food eaten at such places

 

[opusman]

There's an F lounge nurse??

 

[Pushka]

AFFer's......
You aren't being quite p.c. here
The shards of crustacean are embedded in the oro-pharynx
And the poor chap spent some time in intensive care.....

He has a right to be annoyed!!

But they are still embedded there so how has he recovered? Don't disagree that he experienced intensive hospital treatment, I just wonder about the cause.

 

[woodborer]

One thing I have learned from experience in eating any seafood (deboned, deshelled, etc) is to look at it, and chew properly while eating. Much better to deal with stuff stuck in your gums than in your throat!

 

[samh004]

He has a right to be annoyed!!

While I completely agree with you there, it's an interesting case and I don't think the whole story is being told.

As far as why CX is involved... he was on a CX ticket using MPC Diamond membership to gain access. Despite it being a QF lounge, communication will be through the airline that got him there. Case in point I know of someone who flew EK on an EK number and had an issue onboard, they complained but because it was a QF award they actually had communication with QF, even though EK offered them the compensation (through QF). I feel this situation is probably hampered by the fact CX and QF don't like each other.

 

[drron]

But why has this been going on for 12 months?
I wouldn't wait that long before consulting a lawyer.
Isn't the main culprit the supplier of the bugs?Why isn't this mentioned?

And does QF really be the one entity singled out for criticism here?The kitchen staff are employed by Accor.

And as for unusual injuries they do occur.There was a patient here who was mowing the lawn,stone thrown up and pierced his trachea.Now that is scary.

 

[Foreigner]

There's an F lounge nurse??

A registered one?

 

[opusman]

From the article:

Fearing for his health, Mr Donati says he called over the lounge nurse and decided to take himself to St George Hospital in nearby Kogarah

First I've heard of the lounge having a nurse. Unless he got someone from the spa?

 

[MEL_Traveller]

But why has this been going on for 12 months?
I wouldn't wait that long before consulting a lawyer.
Isn't the main culprit the supplier of the bugs?Why isn't this mentioned?

And does QF really be the one entity singled out for criticism here?The kitchen staff are employed by Accor.

And as for unusual injuries they do occur.There was a patient here who was mowing the lawn,stone thrown up and pierced his trachea.Now that is scary.

While I am still needing to be convinced CX has any role to play here (other than perhaps providing contact details for the passenger), when it comes to the lounge, it is a QF lounge and they are responsible for everything that goes on there. Whether the staff are employed by them or Accor, it's still QF's space, their product, their offering, and their ultimate responsibility.

The passenger would be right to follow this up against QF rather than Accor.

 

[TheBOSman]

Suddenly me being crustacean-intolerant doesn't seem so bad...

And color me surprised about a lounge nurse as well, never heard that written or mentioned anywhere (and I've visited both SYD F and MEL F twice each).

Hope this chap has no issues over the much longer term due to this.

 

[drron]

Sorry but I disagree because you have many entities involved.You left out the supplier of the bugs.
As such I would not have waited but get a lawyer involved to sort out the problem.QF,CX and anyone else would get the message and make a better effort in getting things sorted.
I would have notified both CX and QF first that legal action was about to commence.

And on an entirely different note I disagree with the affected pax on this-

“Should you really be serving Moreton Bay bugs in a first class lounge that still has to cater for hundreds of passengers a day?”

My answer-of course you should.

 

[opusman]

Really as an F lounge they should be serving lobster, bugs are kind of a poor second

 

[TheBOSman]

Really as an F lounge they should be serving lobster, bugs are kind of a poor second

If it was Maine lobster, you wouldn't want it served in Australia, only the hard shell lobster would survive the trip and it is the least tasty. The best lobster doesn't even make it to Boston, you have to go up to Maine for the absolute best lobster. I'm a snob, I know .