yaziyo
Intern
- Joined
- Jun 6, 2022
- Posts
- 63
Hi there - I'd like to get your input on a cancelled rewards flight/schedule change, as I've booked a stack of rewards flights with QFF before, but this is the first time I've booked one on Velocity Points so I'm not sure of the best way to solve my issue.
The Situation: We booked a rewards flight with Velocity Points many months ago on an Air Canada flight from Quebec City to Vancouver. Now (3 weeks before the flight) AC has cancelled the flight - they're not flying the route that day any more (or at all, I'm not sure). I have been put on another Air Canada flight. The issue was that the original flight was a very pleasant direct flight (AC395) leaving around 7PM. The replacement flight (Quebec to Montreal, Montreal to Vancouver) departs the next day at 5AM which, as you can imagine, I'm far less enthused about as it will mean an ungodly early wake up, rebooking accommodation and losing time in Vancouver. The options I was presented was to take this change, or take a refund.
Now, Air Canada does fly flights on the day of the existing booking that would get me from Quebec to Vancouver at a schedule much closer to the original booking - they sell an itinerary leaving roughly 2PM, connecting through Toronto and arriving to Vancouver the same evening as the original booking. I called up Virgin, and of course no rewards seats so my options are to accept the changes or get a refund.
With false confidence that I knew my options, I asked them to raise an escalation to Air Canada to put me on that alternate itinerary instead of what they've automatically put me on. It took me a lot of going around in circles with the call centre agent before they agreed to do it (and to be frank, my confidence that she even captured my ask properly isn't that high).
So for those who are more experienced with Velocity's reward flights:
- Is my ask reasonable?
- Is there any chance they'll actually come through?
- Are there any extra steps I should try to get the outcome I'm after? (e.g. submit a complaint, try through some different team).
Thanks in advance.
The Situation: We booked a rewards flight with Velocity Points many months ago on an Air Canada flight from Quebec City to Vancouver. Now (3 weeks before the flight) AC has cancelled the flight - they're not flying the route that day any more (or at all, I'm not sure). I have been put on another Air Canada flight. The issue was that the original flight was a very pleasant direct flight (AC395) leaving around 7PM. The replacement flight (Quebec to Montreal, Montreal to Vancouver) departs the next day at 5AM which, as you can imagine, I'm far less enthused about as it will mean an ungodly early wake up, rebooking accommodation and losing time in Vancouver. The options I was presented was to take this change, or take a refund.
Now, Air Canada does fly flights on the day of the existing booking that would get me from Quebec to Vancouver at a schedule much closer to the original booking - they sell an itinerary leaving roughly 2PM, connecting through Toronto and arriving to Vancouver the same evening as the original booking. I called up Virgin, and of course no rewards seats so my options are to accept the changes or get a refund.
With false confidence that I knew my options, I asked them to raise an escalation to Air Canada to put me on that alternate itinerary instead of what they've automatically put me on. It took me a lot of going around in circles with the call centre agent before they agreed to do it (and to be frank, my confidence that she even captured my ask properly isn't that high).
So for those who are more experienced with Velocity's reward flights:
- Is my ask reasonable?
- Is there any chance they'll actually come through?
- Are there any extra steps I should try to get the outcome I'm after? (e.g. submit a complaint, try through some different team).
Thanks in advance.
