Parents Booted from Exit Row on Jetstar

[Hkim0019]

n/a

 

[henrus]

Jetstar Flight Info

Firstly and most importantly I'd recommend removing the Jetstar booking reference from a public forum.

Annoyingly and rather obviously this is going to become a he said she said situation. In saying that I hope you've filed an official complaint via the following link, obtaining a case ID from the live chat in the process:

https://www.jetstar.com/au/en/contact-us/complaints-and-compliments

Whilst an unfortunate situation, realistically the best you can hope for is an apology and if the exit row seats were paid for then I'd push for a refund on the impacted flight. If Jetstar reprimand their staff member is up to them and they're unlikely to tell the customer any of these details.

 

[RooFlyer]

Welcome to AFF @Hkim0019 . Very sorry to hear of the encounter that brought you here. Hopefully you get some sort of resolution, but in any case, stick around and we'll try to make your flying more comfortable, for less

 

[tgh]

It was likely a combination of circumstances and nothing to do with race.
Airlines , especially lcc's ..simply don't have the time or the expertise to make definitive decisions about the capacity of exit row occupants.
Occupancy of Exit row seats is not an examination of competency process
Mostly they accept the occupants but it is the crews call and is really not a negotiable process..
My hearing is poor and I would accept my fate with a smile if booted out, it's just a cheap seat in a crowded low cost airline cabin after all..

 

[Quickstatus]

Welcome @Hkim0019
Thank you for your story and it sounds like an unfortunate encounter. Im sorry your parents felt unwelcome.

Emergency exit seats (EES) come with certain requirements. Basically the EES passengers need to be able to understand and carry out the instructions of a flight attendant. The person that determines whether the EES passenger is able to carry out those instructions is the flight attendant.
Unfortunately it matters little what your folks think. As soon as a EES passenger asks the flight attendant to repeat the question, it will give the FA cause to think that maybe the EES passenger is not up to the task, and the FA's opinion is non negotiable. Imagine a chaotic emergency situation with multiple distractions - crying baby being one.

Best is to put a complaint in but stick to the facts rather than the assumptions of perceptions.
And stick around and join the crowd here for some fun stuff.