P1 Fail

[opusman]

Yes, I'm still missing the promise by QF "to proactively monitor and manage your travel". I can only find "Dedicated Platinum One Team - The dedicated Platinum One Team offers specialist support when you need urgent assistance or help beyond routine requests. They will personally manage any flight changes or re-routes and provide support to help minimise any inconvenience".

Sorry you're not a P1 so your opinion is completely irrelevant!

 

[medhead]

What! VA don't provide a 3 course meal with sommelier matched wines to all passengers on all flights? :shock: Talk about a RIP OFF!!!

 

[Happy Trails]

This was part of the spiel when P1 was introduced:

"A dedicated contact number to link members to the Platinum One Special Service Team, which will monitor, support and enhance their travel experience every step of the way"

However, I've seen no mention of 'monitor' since and given it was announced in virtually the same breath as RedQ and strengthening the JSA with BA, I've calibrated my expectations accordingly.

 

[Aussie_flyer]

Seating is not identical on any aircraft.

Take middle seats as opposed to aisle seats. Bulkheads or exit rows as opposed to ordinary seats with seat in front of you that can recline.

There is a difference in the international economy products offered by Qantas.

Everytime I am in an A330 I feel like I am flying Jetstar. Feels cramped. There's a reason I fly SYD-HKG-BKK and not SYD-BKK and it isn't all about SCs because I do this for award flights as well.

There is no doubt in my mind there's a difference in economy products. There is also a notable difference in premium cabins as well. The 787 is hoing to change that even further. Qantas needs to recongnise this and compensate accordingly.

Youve never flown Jetstar so what would you know?


Seriously this thread is the biggest w**k ive ever seen on AFF.

 

[JohnPhelan]

I think QFs big problem is they went with the 380 which seems to be a fragile aircraft with many little issues that can ground them.

This. Exactly this. I have the distinction of being on the first ever QF A380 flight that was cancelled whilst overseas because of a technical fault (at LAX, a couple of months after they were introduced). Since then, I've avoided the A380 wherever possible. They are simply not reliable. Give me a B744 any day. And add to that the issue of timetabling the fleet so tightly that there is no leeway for recovery when something does go wrong (which it always will) = major problems and unhappy pax.

 

[mannej]

Please show me which other birds have a "comparable" promotional page as per the 380?

I am sure you are capable enough to click each of the aircraft listed, as that is your answer.

If you want to argue for the sake of arguing, that is your prerogative.

 

[JohnPhelan]

After P1 got visibility of the aircraft they called and we took 43C as the best of bad options.Ultimately - if P1 had have contacted me earlier in the process, more options would have been feasible,

And herein lies the problem - you are asking P1 to move you earlier - but you also acknowledge that they didn't have the ability to move you earlier. Yes, that's a QF system problem - but you really need to stop blaming the P1 team for not doing something that they did not have the ability to do at the time you wanted it done.

 

[Mrmaxwell]

Really eye-opening thread.

I really do not understand why so many members on here are arguing against QF providing the best service it can, going above and beyond to make a WP1 happy when they are/were clearly not. If someone can explain this to me please go ahead.

Regardless of the company we should all be demanding first class customer service at every point we can. I am really over the Aussie attitude of just letting things lie. Bad service? Oh well...better luck next time. The rest of the planet doesn't do it so why should we?

If QF are going to trawl through here to discover and shut down all the nice little loopholes we used to love and use, then they can also trawl these threads and improve their ability to be absolute proactive customer service champions taking every piece of feedback on board when it comes to servicing ALL of us, especially the top tier frequent flyers.

Red Roo?

 

[NM]

I am fairly sure that I have not sat in a 747 Y seat since the 380 came into service ...

Ahh, you obviously are not based in Brisbane. Some locations are better serviced by the better services than others.

 

[trippin_the_rift]

And herein lies the problem - you are asking P1 to move you earlier - but you also acknowledge that they didn't have the ability to move you earlier. Yes, that's a QF system problem - but you really need to stop blaming the P1 team for not doing something that they did not have the ability to do at the time you wanted it done.

It's called showing initiative and paying attention to the customer base you're supposed to be taking care of.
Aside from paying a kid in India $2k to make a basic script that would solve this problem now and in the future - SST could have:

- Whipped out pen & paper and got a list of those affected, only to set a reminder for every 60 minutes to check if it's possible to re-accommodate them yet.
- Text each affected customer instantly to let them know SST is on the case.
- Re-booked affected customers on another carrier.
- Identified customers in Y (likely could count these customers with 1 hand) and talk through options with them, which may well include taking a flight the following day with appropriate compensation.

Maybe QFF doesn't know these are options, maybe SST are not empowered to go above and behind like this, maybe it was after hours and there was only 1 SST member on the case (not an excuse but it would explain the circumstances) or maybe QF don't understand what each segment of their member base identifies with being most important at that particular time in their journey.

Companies are judged by customers when things go wrong and while this isn't by any means a major incident - I would consider it major in the sense of a normal flying day for a P1. I've been saying it for years but it's the little things that matter the most. This is prime example of a little thing.

 

[amaroo]

Really eye-opening thread.

I really do not understand why so many members on here are arguing against QF providing the best service it can, going above and beyond to make a WP1 happy when they are/were clearly not. If someone can explain this to me please go ahead.

Regardless of the company we should all be demanding first class customer service at every point we can. I am really over the Aussie attitude of just letting things lie. Bad service? Oh well...better luck next time. The rest of the planet doesn't do it so why should we?

If QF are going to trawl through here to discover and shut down all the nice little loopholes we used to love and use, then they can also trawl these threads and improve their ability to be absolute proactive customer service champions taking every piece of feedback on board when it comes to servicing ALL of us, especially the top tier frequent flyers.

Red Roo?

Interesting, why does Red Roo deserve a ? ... ?

Detailed answer has been provided, upgrade has been provided, what more needs to be done?

 

[ozbeachbabe]

- easiest way I compare cabins to people when they ask me about 380 vs 747.... I simply explain that "the 380 has several seats (including most of the upstairs cabin) that are primo seats, that if you're in them, it makes flying Y over a 13-17 hr flight reasonably acceptable; whereas the 747 has none, with an exit row being probably the best option".

- core issue, I don't expect much from P1 (never got an invite to any special events for example), but i do expect them to perform their core advertised job - managing disruptions proactively.

Core point of contention - seems to me to be about whether an aircraft swap constitutes a disruption.

I'll be blunt and direct at this point - everyone is entitled to their opinion and to disagree or call me precious (just don't call me French).

BUT - if you're going to argue that "it's not a disruption", unless you fly Y TRANSPAC regularly, and have flown both 747 and 380 Y, then I consider your opinion to be an unqualified one.

If you want to debate what P1 should or shouldn't do - by all means.

But again - if you're not a P1, your opinion is an unqualified one.

I have opinions about CL matters, but as I'm not one, my opinion isn't qualified either.

So after all the excitement did you still end up on the 744 QF11 flight & if so, how did you find the legroom in 43C compared to 32B on the upper deck of the A380?

I had 32K on QF2 DXB/SYD in May but am flying on a 744 BNE/LAX in October so I'm curious as to whether the legroom in row 43 is comparable as I've currently got row 44 on QF15.

 

[JohnPhelan]

So after all the excitement did you still end up on the 744 QF11 flight & if so, how did you find the legroom in 43C compared to 32B on the upper deck of the A380?

I had 32K on QF2 DXB/SYD in May but am flying on a 744 BNE/LAX in October so I'm curious as to whether the legroom in row 43 is comparable as I've currently got row 44 on QF15.

He ended up with an upgrade to W !!

 

[Mrmaxwell]

Interesting, why does Red Roo deserve a ? ... ?

Detailed answer has been provided, upgrade has been provided, what more needs to be done?

Plenty more needs to be done.

Some kind of assurance and/or explanation of what the process is moving forward for WP/WP1? Many issues happening to Platinum flyers with no real detail around improvement.

 

[dfcatch]

Sorry you're not a P1 so your opinion is completely irrelevant!

No it's not irrelevant, as Anna is restricting her stated view to the information that she can find, and is quoting from that.

(Also - I said "unqualified" not "irrelevant". If you're going to argue - don't misquote) ��

Different to the definitive judgement made by you.

Anna - at the launch of P1 and on several subsequent occasions - "proactively monitor" has been stated several times. It also accords with the real experiences of P1s in real life implementation.

If Anna was a P1, or was at said launch, she would know that. She didn't, now she does .

Anna also believes that a 380 to 747 downgrade is not a flight change or a "disruption" (my word). I disagree.

Actually - question for Red Roo - I've been told in the past by P1/Res staff that QF issues a kind of daily Operations Report across the company so all departments are aware of significant disruptions.
I'm curious to know if the 25 Aug QF 11 aircraft downgrade was listed as a "disruption".

That's really the crux of this matter.

If it WAS listed as a disruption (by QF themselves), then that is the core of my argument, and it should have been managed.

If it WAS NOT listed as a disruption, then Anna and others' suggestion that the downgrade was not a flight change/disruption would be correct (in QF's view at least) and I'll withdraw my primary argument.

That would settle the key area of contention in this thread.

Medhead - nah, I've got nothing

 

[dfcatch]

I am sure you are capable enough to click each of the aircraft listed, as that is your answer.

If you want to argue for the sake of arguing, that is your prerogative.

There is no other aircraft in the fleet that has a comparable promotional page as per the A380.

You brought it up - your "correction" was wrong.

By all means correct me - but get the facts right.

** To repeat part of my original statement which you claimed was inaccurate......
"​specifically advertising it and its schedules, with a big heading of how to book the A380"

Perhaps you missed the dedicated A380 page that was linked prior (not your "general fleet" list).

 

[dfcatch]

So after all the excitement did you still end up on the 744 QF11 flight & if so, how did you find the legroom in 43C compared to 32B on the upper deck of the A380?

I had 32K on QF2 DXB/SYD in May but am flying on a 744 BNE/LAX in October so I'm curious as to whether the legroom in row 43 is comparable as I've currently got row 44 on QF15.

JohnPhelan is correct, I got bumped to 34B.

However to answer your question (as I have sat in 43C before).

I find 43C significantly more uncomfortable than 32A/B/D/G/J/K.
You have longer legs than me so your experience may be different. (I think there's a cutout), but that's not a huge deal either way for me.

As I've commented earlier - choice between 34B on 747 PE vs Row 32 on 380 Y - I'll take the 380 seat without hesitation.

I also find/notice a significant difference in my comfort when disembarking from a 380 vs a 747. Noise, pressure etc all have a significant impact.

If I HAD to fly on a 747 in Y and I had run of the cabin, by myself - I'd take an exit row. With SWMBO I'd take one of the rear pairs. But as I've said - I wouldn't choose QF if that was my flight option.

 

[Mr_Orange]

Choosing whY over PE seems idiotic to me irrespective of the equipment the seat is on. It takes all sorts though....

 

[TonyHancock]

Choosing whY over PE seems idiotic to me irrespective of the equipment the seat is on. It takes all sorts though....

That is an interesting thought and one I would have subscribed too a while ago. Nowadays I would have to have a long hard think about giving up 66A or 36K for, say, 27E on the QF A380.

 

[blackcat20]

That is an interesting thought and one I would have subscribed too a while ago. Nowadays I would have to have a long hard think about giving up 66A or 36K for, say, 27E on the QF A380.

Definitely. The exit row seat with no one in front, or a PE seat with someone in front, albeit a little further away than a standard Y seat. I know which one I'd choose.