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Overbooking flights - a frank airline perspective - thank you Avianca!

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QF WP

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"(El overbooking no es el unico factor para denegar abordaje) Overbooking is not the only factor to deny boarding: That's how it is. This practice is only one of multiple reasons an airline tells a passenger they cannot travel. Learn the other reasons in our next issue.."
Hope you're flying when the next issue comes out. This is a really informative read and dispels some doubts I had. Still, airlines get it wrong from time to time, no system is fallible (just ask the recent QF Coast-to-coast flight pax - was it 40)?
 

JohnK

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Interesting article but what concerns me is what happens when the airlines get it wrong. I can get very messy especially with airlines that have infrequent services.
 

arbo

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Interesting article but what concerns me is what happens when the airlines get it wrong. I can get very messy especially with airlines that have infrequent services.
Yes it is all about the service failure recovery of the airline, and any other business that has a fail in the eyes of the consumer!
 
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