Original Routing Credit

[Per_Travels]

Hi, I had a search for this but couldn't find a situation exactly the same as this.

I've generally had good experience when asking for an ORC, however these have all been due to involuntary changes. I've got a flight coming up in a couple of weeks time, Mel - Per in J on QF. Currently I'm booked onto QF777 departing at 14:45 and waitlisted on QF769 (which departs at 12:25). If the waitlist doesn't come through could I change to an economy seat on the earlier flight and still claim an ORC for the J ticket that's been paid for? Anyone got any experience on getting an ORC for a voluntary change?

 

[moa999]

Voluntary change - generally no.
I would also be wanting a refund if I did that given the J-Y price differentials.

 

[will2rob]

Bumping an old Thread. Quick question about ORC. I had a FASA booked for March 2015 SYD-HKG which has now become a JASA due to F class being withdrawn on the HKG route. QF have refunded me the points and $ difference between the fares however, there is a considerable difference in points and SC earned between F class and J class. Would I be entitled to claim ORC in this instance? The change wasn't voluntary but there was no choice except agree. That has left me about 30 SC short of requalifying for WP without another flight somewhere else.

 

[Kangol]

In theory, you would be entitled to ORC because that is what you originally booked.
Ask and find out. I don't see how this (aircraft swap) is any different to any other situation for claiming ORC.
They may make a claim that refunding the fare "difference" is akin to ORC however SCs are still part of the package regarding what you originally booked. They can't leave that out and give you a selective compensation for the difference (drop) in service provided.... at least that is my interpretation. Please report back with whatever happens!

 

[JohnK]

The change wasn't voluntary but there was no choice except agree. That has left me about 30 SC short of requalifying for WP without another flight somewhere else.

Keep your original itinerary and then the boarding passes for the flights and after the flights have credited send an email for Original Routing credit with an explanation of what has happened.

 

[AV8]

I have a AA booking (and ticketed) HNL-LAX-ORD-BOS-ORD-LAX-HNL . Just noticed that there has been a rejig of flights/schedules/times and my return BOS flight would arrive at ORD 1 minute after ORD-LAX departs - obviously need to contact AA to sort out, but new schedules no longer return via ORD , now via PHL. Am I entitled to original SC's and points?

 

[serfty]

Tough gig ... generally ORC get applied for day of travel operational issues causing rerouting.

 

[grant32]

I have a AA booking (and ticketed) HNL-LAX-ORD-BOS-ORD-LAX-HNL . Just noticed that there has been a rejig of flights/schedules/times and my return BOS flight would arrive at ORD 1 minute after ORD-LAX departs - obviously need to contact AA to sort out, but new schedules no longer return via ORD , now via PHL. Am I entitled to original SC's and points?

I have a similar issue and wondered if you had flown yet and had the original routing credit applied to your account?

 

[kermatu]

I too have a similar situation coming up - one flight on a multi-sector all QF JASA has been cancelled (AKL-BNE cancelled, flying on to MEL) and I need to contact Qantas and re-route as I have been moved from a 3pm flight to the 6:30am flight - not an option. Simplest is to move to a direct flight to Melbourne but will lose 60 SCs. Via Sydney still lose 20 SC. Given I will be choosing a new route in advance, what prospect of getting the 60 or 20 SCs? Any point asking at the time of adjusting (my experience is requests in advance agreed by booking agents don't seem to stick)?

Grateful any views or reports back from others.

and Happy New Year to all.

 

[ckck]

I too have a similar situation coming up - one flight on a multi-sector all QF JASA has been cancelled (AKL-BNE cancelled, flying on to MEL) and I need to contact Qantas and re-route as I have been moved from a 3pm flight to the 6:30am flight - not an option. Simplest is to move to a direct flight to Melbourne but will lose 60 SCs. Via Sydney still lose 20 SC. Given I will be choosing a new route in advance, what prospect of getting the 60 or 20 SCs? Any point asking at the time of adjusting (my experience is requests in advance agreed by booking agents don't seem to stick)?

Grateful any views or reports back from others.

and Happy New Year to all.

I was in a situation where I was on a BNE-xSYD-MEL and the BNE-SYD leg was cancelled and I was on the 6am BNE-MEL (direct) which I could not travel on. I made appropriate arrangements with the customer service rep and was put onto a BNE-MEL flight later in the day. I kept my itinerary and my boarding pass and then emailed copies to Qantas. Within a day (or so) they sorted it all out and I was granted my ORC.

I didn't mention ORC to the CS rep on the phone when my booking was being changed I just squared it all away within a day of arriving in MEL.

So if Qantas has cancelled your flight then I think you just need to ask for the ORC to be applied.

 

[kermatu]

Thanks ckck. I never think to print original itineraries when they change, but will do so and give it a crack.

 

[AV8]

I have a similar issue and wondered if you had flown yet and had the original routing credit applied to your account?

My flights are not until April - rang AA, re-ticketed via PHL. Noticed that $ for this itinerary has increased several hundred $ since my original booking - one for one swap, no extra $ - original s/c's ? - I doubt it.

 

[grant32]

I have a similar issue and wondered if you had flown yet and had the original routing credit applied to your account?

So a delay eventually did cause a re-route for me, resulting in 80 less SC's. I emailed QF a week ago requesting ORC but so far haven't heard from them or seen any adjustment in my account. Fingers crossed.