Optus $99/Mth Sim Only Plan - 60,000 Qf Pts

Just logged into my Optus account and it looks like it's active after all. Thank goodness because I couldn't get through to their post paid support or their app, which sent several so called one time PINs and then stopped working.
 
I got my physical SIM a couple of days ago. Had a few issues with the Optus set up - stuck in a verification loop that required a call to customer support. While clearly offshore, the rep was patient and helpful. Took about 20 minutes on the phone while he sorted things out. He acknowledged that I was on the Qantas 60,000 points plan which means it's in the system. Fingers crossed!
 
I have good news to report. I contacted Optus via the chat. I was pleasanlty surprised. I asked them about the $30 recharge I recently put through before joining the post paid plan, and if I could get that credited. They were happy to oblige. I was also busy while chatting to them, and they stayed on the chat until the chat was complete. I would've thought they'd disconnect the chat on me.
 
Question for those who signed up to the September promo, have you seen anything in your QFF activity statement post sim card activation?

I got my activated physical sim card last Thursday but haven't seen anything come through on statement as yet. Thanks.
 
Hi all. Month three from July sign up was just charged. So far nothing on my QFF Activity. I wouldn’t expect it to be that quick but nevertheless, the incompetence of OPtus’ sign up process was a red flag for me and I’m closely monitoring.

Can i ask a few questions of those who signed up in July please:

1. Have you been getting (should we get, I can‘t recall) monthly points on the $99 each month?
2. Has anyone got the sign up showing with zero points in their QFF activity statement? I seem to recall my QFF activity statement showing this, and now it’s not there, which worries me. Either I’m going nuts or they removed it.
3. Has anyone had the 60k credited yet (not hopeful on this one)?

TIA, as always.
 
Last edited:
Lynnelanne said:
Hi all. Month three from July sign up was just charged. So far nothing on my QFF Activity. I wouldn’t expect it to be that quick but nevertheless, the incompetence of OPtus’ sign up process was a red flag for me and I’m closely monitoring.

Can i ask a few questions of those who signed up in July please:

1. Have you been getting (should we get, I can‘t recall) monthly points on the $99 each month?
2. Has anyone got the sign up showing with zero points in their QFF activity statement? I seem to recall my QFF activity statement showing this, and now it’s not there, which worries me. Either I’m going nuts or they removed it.
3. Has anyone had the 60k credited yet (not hopeful on this one)?

TIA, as always.
Click to expand...
No, no (they have definitely removed it) and no.
 
muppet said:
No, no (they have definitely removed it) and no.
Click to expand...
In addition, Q1 is a no + no, this particular deal doesn't award monthly QFF points (it's an odd set of plan features but I don't think most of us are here for the long run) - the lower monthly plans do pay out points on monthly fees but have a much smaller bonus point allocation.
 
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I think this plan is a great indicator of what qantas points cost… as Optus have effectively just sold 60k points for a plan that they know nobody is going to keep.

Third charge billed yesterday so I’ll keep an eye on points. I suspect it’ll need following up.
 
Just received an Optus email with some new features. Interested to hear (no pun intended) how well the “Call translate” feature works? Apparently one week free trial, then $5 pm (setup in the Optus app).

I know there’s plenty of similar things around but are we getting closer to the “Babel Fish” becoming a reality? 😉
hitchhikers.fandom.com

Babel Fish

The Babel fish is a small, bright yellow fish, which can be placed in someone's ear in order for them to be able to hear any language translated into their first language. Ford Prefect puts one in Arthur Dent's ear at the beginning of the story so that he can hear the Vogon speech. "The Babel...
hitchhikers.fandom.com hitchhikers.fandom.com
 
SYD said:
FYI, Optus cyberattack and data breach. Apparently doesn’t include passwords or payment details but most other personal info: name, address, DOB, phone number and in some cases DL or PP.
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It does include identity documents though, such as passports of drivers licenses. I feel uncomfortable having this info out there due to the possibility of identity theft.
 
SYD said:
FYI, Optus cyberattack and data breach. Apparently doesn’t include passwords or payment details but most other personal info: name, address, DOB, phone number and in some cases DL or PP.
Click to expand...

Honestly they're clueless if they think your password not being compromised is better than your PII. Your PII isn't changeable. You should be using a different password for each login, so a password compromise isn't a big deal.
 
The man with no name said:
It does include identity documents though, such as passports of drivers licenses. I feel uncomfortable having this info out there due to the possibility of identity theft.
Click to expand...
Yes, I mentioned that but apparently only a subset had identity docs compromised. Still, not great.
Post automatically merged:

Daver6 said:
Honestly they're clueless if they think your password not being compromised is better than your PII. Your PII isn't changeable. You should be using a different password for each login, so a password compromise isn't a big deal.
Click to expand...
The issue with passwords of course means direct access to a users account.
 
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SYD said:
Yes, I mentioned that but apparently only a subset had identity docs compromised. Still, not great.
Post automatically merged:


The issue with passwords of course means direct access to a users account.
Click to expand...

They've got all the PII anyway. All someone needs to do is call Optus and impersonate you anyway. All the questions they ask to identify you they now have the answers to.
 
What would be the purpose of retaining a customer's passport or drivers license numbers, let alone scans or copies, after the initial identity check for credit worthiness? I get very uneasy handing over my DL these days.
 

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