Hi all,
We have a OW award ticket booked already and I found a better routing for one of the segments that opened up. The existing is BUD-MAD-OPO (but with overnight stay in MAD), the new one is VIE-MAD-OPO (with 1.5 hour layover in MAD). Both options are with Iberia. I see the seats open and Qantas customer service can see the seats open, however, when they go to book update it, they say the booking is not allowed or not available on my existing reservation, only for new reservations.
Is this kind of limitation possible (I had not heard of it before)? Any workarounds? Or should I call back to get another agent and see if they can find a way to book it? I was thinking perhaps it's due to the existing flight conflicting so if they can remove it first, then re-book it may go through?
Thanks!