Just booked a flight for next year. However got a 5685UI error when I included the last leg online. So I booked the first 5 legs online and called to add the last one. However they couldn't see availability, even though I can see it online (and if I start a new booking, I can click through to the payment page).
Granted the rep stayed on the phone with me for an hour (although after every question had to go check with her team) and was overall very helpful. She said they'd have a look and call back tomorrow (i'm not hopeful of this happening).
Anyone know what the problem might be?
Below booking details (2x people all flights in business).
Flight 1: PER>HKG>YYZ - Perth to Toronto
Flight 2: YUL>LHR>MAD>RAK - Montreal to Marrakech (I plan to change this to the direct RAM flight once available)
Flight 3: RAK>LHR - Marrakech to London
Flight 4: LHR>ARN - London to Stockholm
Flight 5: ARN>HEL>KIX - Stockholm to Osaka
^This is all booked and confirmed, no problem. But adding another flight causes the 5685UI.
I asked the rep to book the below in Business (showing available online), but she couldnt find it.
Flight 6: KIX>NRT>KUL>PER - Osaka to Perth
When she couldn't do that I asked for KIX>KUL>PER in economy (just to have a booking locked in as this was also available on the Qantas website). She
could find this flight, but she couldn't add it.
Any thoughts on why? Only coming in at
30,168 miles on Great circle.