Just received 2 emails from QF regarding the last 2 legs of my OWA in Sept. Seems JL have cancelled the original HEL-HND flight and I've been put on one the next day.
Unfortunately this lands after my last leg back to MEL departs. Of course there's no award availability now.
Really comforting to know they are "monitoring" my connecting flight...
Email states I need to Accept or Cancel the change, but of course there's no Accept option in MMB.
In short I'm instructed to either:
Accept: Function not available on MMB
Cancel: Function available on MMB, however I don't know if that means cancel the flight or cancel the whole itinerary...? Not willing to find out.
Modify: No options available on MMB
This is now the third involuntary change to my OWA and not once has QF actually remedied the problem without me calling multiple times.
Not sure how QF can claim they've changed their schedule due to Covid when it's a JL flight... more nonsense.