Hey apart from the atrocious wait times and being hung up on 5 times in the last 4 days I've finally got onto someone who is trying to book my OneWorld Classic Flight Reward.
I'd booked the first 2 legs online and was going to add the remaining 12 over the phone (I have a destination which cannot be booked online in the itinerary).
But now she's saying she cannot add segments to my existing confirmed (and ticketed) booking. Is this correct? I thought it was simply a matter of modifying this booking to add the legs then it will reprice to the OneWorld award price.
I'm really hesitant to HUACA as I've been waiting 3-4 hours each time and been getting even worse service than the consultant I have right now most of the time.