One world "minimum" standards of service.

Discussion in 'Open Discussion' started by Slats, Sep 6, 2006.

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  1. Slats

    Slats Newbie

    Aug 21, 2006
    7
    0
    Hi people.
    I have always wanted to ask this but it kept on slipping my mind.
    Back in 2004, my wife and I had the following open jaw itinerary with One World using FF points

    Syd-LHR (BA)
    LHR-CAI (BA)
    CAI-LHR (BA)
    LHR-Malpensa (BA)
    Barcelona - Frankfurt (Iberian)
    Frankfurt - HGK (Cathay Pacific)
    HGK-SYD (QF)

    We did this in economy and were very grateful of upgrades we got at check in on the London-Cairo-London legs into world traveller plus and a check in upgrade to Business class on QF home from HGK. What we thought was very rough was the Iberian sector. We were in the front row of economy and had an exit row which was great, but all food and beverages were chargeable on board. 2 euros for a 100mls of tap water was just crap. 25 euros for breakfast if you call it that was even worse. I did not realise when I made this booking that we were flying discount air to Frankfurt from Barcelona. I assumed wrongly that, as a One-world carrier there would be similar minimum catering standard. I am somewhat annoyed that no warning was provided for this sectors lack of catering prior to flying.
    Do Oneworld airlines have to maintain a minimum catering standard?

    Thanks
    John
     

  2. NM

    NM
    Moderator

    Aug 27, 2004
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    There is no such requirement on OneWorld membership.

    Note also that AA does not provide complementary meals in economy class either.
     
  3. Slats

    Slats Newbie

    Aug 21, 2006
    7
    0
    Thanks NM.
    Thats a lesson for me. I appreciate it and will now be more discerning in checking individual airlines services prior to either booking or flying.
    I take it most airline sites explain what is included and what is chargeable?
    Thanks
    John
     
  4. NM

    NM
    Moderator

    Aug 27, 2004
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    Yes, you can get a good idea of what to expect from the airline's web sites. Look for pages like "In The Air" or "During Your Flight" or similar. Note that they dress it up to make it sound good just like any form of advertising.

    Also watch out for some of the affliates that are still part of OneWorld, such as American Eagle where all flights are economy only.
     
  5. Febs

    Febs Established Member

    Aug 15, 2006
    1,659
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    HKG
    ...and the food you can buy, for $4USD, is something you'd want to stay WELL away from. :shock:

    The food in first isn't too bad though. Unfortunately two of my four domestic US trips had to be in economy last time, as first seats were all booked up.

    Cheers,
    - Febs.
     
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