Are they serious? Why would I want to waste any more of my time contact their useless support to fix THEIR mistake? I've wasted enough time being ignored when I initially contacted them about this. It is MUCH easier to just never use Ola again and use Uber and Didi. The Ola team must be smoking some serious crack if they think this is how you retain customers. Here's a free tip to them. How about they reach out to customers who they have wronged (or been ignored by support), apologise and offer a credit/discount if we give Ola another go.
i think Ola is an Indian company which explains the behaviours and business practices exhibited here