Ola - app payment problems in December (debt collector involved) | Page 2 | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Login Now to remove this and all advertisements (GOLD and SILVER members)
Not a member? Register Now for free

Ola - app payment problems in December (debt collector involved)

Steve Lim

Member
Joined
Sep 1, 2016
Messages
105
Are they serious? Why would I want to waste any more of my time contact their useless support to fix THEIR mistake? I've wasted enough time being ignored when I initially contacted them about this. It is MUCH easier to just never use Ola again and use Uber and Didi. The Ola team must be smoking some serious crack if they think this is how you retain customers. Here's a free tip to them. How about they reach out to customers who they have wronged (or been ignored by support), apologise and offer a credit/discount if we give Ola another go.
i think Ola is an Indian company which explains the behaviours and business practices exhibited here
 

froggerADL

Established Member
Joined
Jun 9, 2010
Messages
1,186
Flights
My Map
It is misleading to state or implies that the debtor must prove they are not liable for the debt. In legal proceedings, proof of the debt lies with the person alleging the debt is owed to them.
To be fair to Ola, even the federal government didn't understand this and only accepted it when they lost the Robodebt court case.
 

Isochronous

Established Member
Joined
Dec 18, 2009
Messages
4,771
Flights
My Map
Are they serious? Why would I want to waste any more of my time contact their useless support to fix THEIR mistake? I've wasted enough time being ignored when I initially contacted them about this. It is MUCH easier to just never use Ola again and use Uber and Didi. The Ola team must be smoking some serious crack if they think this is how you retain customers. Here's a free tip to them. How about they reach out to customers who they have wronged (or been ignored by support), apologise and offer a credit/discount if we give Ola another go.
What's the bet their line becomes 'oh there is no incorrect charge XYZ took the tip so you must pay and here's our nasty debt collector to harass you again'.
 

DeKa

Established Member
Joined
Oct 26, 2008
Messages
2,330
Qantas
Gold
Virgin
Red
Flights
My Map
For those who wish to delete their account and data.
- open the app
- tap the hamburger in top left
- tap “Your Name >”
- tap “Data and privacy”
- tap “Manage your data”

Follow the steps, and supposedly 30 days later your data will be deleted.
 

Community Statistics

Threads
85,925
Messages
2,049,797
Members
53,238
Latest member
dannews
Top