Ola - app payment problems in December (debt collector involved)

Steve Lim

Member
Joined
Sep 1, 2016
Messages
114
Points
135
Are they serious? Why would I want to waste any more of my time contact their useless support to fix THEIR mistake? I've wasted enough time being ignored when I initially contacted them about this. It is MUCH easier to just never use Ola again and use Uber and Didi. The Ola team must be smoking some serious crack if they think this is how you retain customers. Here's a free tip to them. How about they reach out to customers who they have wronged (or been ignored by support), apologise and offer a credit/discount if we give Ola another go.

i think Ola is an Indian company which explains the behaviours and business practices exhibited here
 

froggerADL

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Joined
Jun 9, 2010
Messages
1,186
Points
580
It is misleading to state or implies that the debtor must prove they are not liable for the debt. In legal proceedings, proof of the debt lies with the person alleging the debt is owed to them.
To be fair to Ola, even the federal government didn't understand this and only accepted it when they lost the Robodebt court case.
 

Isochronous

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Dec 18, 2009
Messages
4,818
Points
705
Are they serious? Why would I want to waste any more of my time contact their useless support to fix THEIR mistake? I've wasted enough time being ignored when I initially contacted them about this. It is MUCH easier to just never use Ola again and use Uber and Didi. The Ola team must be smoking some serious crack if they think this is how you retain customers. Here's a free tip to them. How about they reach out to customers who they have wronged (or been ignored by support), apologise and offer a credit/discount if we give Ola another go.

What's the bet their line becomes 'oh there is no incorrect charge XYZ took the tip so you must pay and here's our nasty debt collector to harass you again'.
 

DeKa

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Oct 26, 2008
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