Obtaining a Downgrade Refund from QF

[McTavish]

Hi, I'm not having much luck on the phone with an endless stream of QANTAS "consultants". If anyone can offer me some advice it would be greatly appreciated. I had a paid J ticket (purchased on QF website) for QF8 (DFW - SYD and QF423 (SYD - MEL), leaving DFW on 14 October. QF8 was cancelled after boarding. QANTAS seated me on QF22 (DFW - MEL) the following day with a downgrade to premium economy. QF don't seem to be making it easy regarding the refund for the downgrade.

How should I proceed?

 

[Seat0B]

Sorry that happened to you - it’s always sad to be downgraded.

You may do better with a clear and concise email/web form along the lines of your post to customer care seeking this refund rather than trying to do it by phone.

 

[Ansett Nostalgic]

And if there is no email response via the online form / email, involving the ACA can also help.

 

[serfty]

Hi, I'm not having much luck on the phone with an endless stream of QANTAS "consultants". If anyone can offer me some advice it would be greatly appreciated. I had a paid J ticket (purchased on QF website) for QF8 (DFW - SYD and QF423 (SYD - MEL), leaving DFW on 14 October. QF8 was cancelled after boarding. QANTAS seated me on QF22 (DFW - MEL) the following day with a downgrade to premium economy. QF don't seem to be making it easy regarding the refund for the downgrade.

How should I proceed?

There may be some assistance here:

Thread 'Article: Qantas’ Mysterious Downgrade Compensation Policy'

Sep 10, 2023

Qantas’ Mysterious Downgrade Compensation Policy is an article written by the AFF editorial team:

Qantas' Mysterious Downgrade Compensation Policy

When Qantas moves a passenger from Business to Economy, they are entitled to compensation for the involuntary downgrade. But Qantas won't reveal how it calculates the refund amount.

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

• AFF Editor
• Replies: 42
• Forum: Qantas | Frequent Flyer

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[serfty]

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