haydensydney
Established Member
- Joined
- Feb 20, 2008
- Posts
- 1,375
Hi Everyone
Thought i'd seek your opinions on this situation and see if anyone else has had this happen:
1. A while ago I booked a 35k *A J redemption from SYD-AKL-NPR-AKL-SYD
2. A short time before travel, our plans changed as I had to go to ZQN so I put forward the return NPR-AKL-SYD legs to a random date in September
(We did this because I couldn't cancel the return legs and get a points refund, so it was 'rebook at a later date' or lose the flights altogether)
3. Fastforward six months and we receive a email from Kris saying that due to a change with Air NZ, I have new flight details
4. New flights are economy all the way back to Sydney, instead of J on a NZ 763 on the AKL-SYD leg
What are my options?
It would be awesome if I could complain and try get a refund of the points for that return leg?
Or - can I try to get them to rebook so I can actually get a J flight?
Or.... am I s... out of luck and I just need to accept the Y flights?
Thought i'd seek your opinions on this situation and see if anyone else has had this happen:
1. A while ago I booked a 35k *A J redemption from SYD-AKL-NPR-AKL-SYD
2. A short time before travel, our plans changed as I had to go to ZQN so I put forward the return NPR-AKL-SYD legs to a random date in September
(We did this because I couldn't cancel the return legs and get a points refund, so it was 'rebook at a later date' or lose the flights altogether)
3. Fastforward six months and we receive a email from Kris saying that due to a change with Air NZ, I have new flight details
4. New flights are economy all the way back to Sydney, instead of J on a NZ 763 on the AKL-SYD leg
What are my options?
It would be awesome if I could complain and try get a refund of the points for that return leg?
Or - can I try to get them to rebook so I can actually get a J flight?
Or.... am I s... out of luck and I just need to accept the Y flights?