opusman
Senior Member
- Joined
- Jun 27, 2006
- Posts
- 6,024
So it's a fact of life if you use credit cards online sooner or later your card number will get stolen and used fraudulently. I've had it happen a few times including just recently with Bankwest.
In all the other cases I can remember, once I disputed a charge as unauthorised it was removed from the statement until the bank's investigation was complete.
Turns out Bankwest's "policy" is that the charges stay on your statement for up to 8 weeks while they investigate. They advise continuing to pay your bill as normal - and if that means paying off the full amount, including the fraudulent charges.
Since this was about $4000 worth of fraudulent charges they can go jump! Of course if you don't pay off the full amount they'll charge interest - now they say they'll refund it, but what if that means interest also gets charged on other purchases too. Will they refund it all?
(Plus the fact they didn't even catch $4K of fraudulent internet charges themselves is also a worry. Not much of a fraud team!)
Seems outrageous to me, actually considering closing the account over it.
In all the other cases I can remember, once I disputed a charge as unauthorised it was removed from the statement until the bank's investigation was complete.
Turns out Bankwest's "policy" is that the charges stay on your statement for up to 8 weeks while they investigate. They advise continuing to pay your bill as normal - and if that means paying off the full amount, including the fraudulent charges.
Since this was about $4000 worth of fraudulent charges they can go jump! Of course if you don't pay off the full amount they'll charge interest - now they say they'll refund it, but what if that means interest also gets charged on other purchases too. Will they refund it all?
(Plus the fact they didn't even catch $4K of fraudulent internet charges themselves is also a worry. Not much of a fraud team!)
Seems outrageous to me, actually considering closing the account over it.
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