Jokes aside, I'll get straight to the point ...
My 18yo ( inexperienced flyer ) son had a Jetstar flight from Sydney to Gold Coast last night. Flight left Sydney at 1920 hrs. ( closing time = 1850 hrs. )
He was in the queue to be issued his Boarding Pass from 1835 hrs.
He reports, that there was only one Jetstar counter open, and there were three female staff at that counter, chatting away with each other, generally having a 'good time' in the final minutes of their shift.
( guess what I'm going to say ... ?? )
When my son got to the front of the queue, it was 1850 hrs. and he was told, the flight had closed, and he can come back tomorrow - if he buys another ticket !!
We live over two hours by Public transport from the airport, and he arrived back home close to midnight, almost in tears ( personal reason for wanting to be in Gold Coast at last minute ).
I'm sure this has been well identified, but there is no person to be spoken to whatsoever over the phone, who can make a decision, least an 'apology'. This referral to the '15 day turn around' feedback line is the greatest joke Jetstar has ever produced ....
Anybody hear of CCTV footage being reviewed, to support a customer complaint of 'poor customer service' ??
GORDO
My 18yo ( inexperienced flyer ) son had a Jetstar flight from Sydney to Gold Coast last night. Flight left Sydney at 1920 hrs. ( closing time = 1850 hrs. )
He was in the queue to be issued his Boarding Pass from 1835 hrs.
He reports, that there was only one Jetstar counter open, and there were three female staff at that counter, chatting away with each other, generally having a 'good time' in the final minutes of their shift.
( guess what I'm going to say ... ?? )
When my son got to the front of the queue, it was 1850 hrs. and he was told, the flight had closed, and he can come back tomorrow - if he buys another ticket !!
We live over two hours by Public transport from the airport, and he arrived back home close to midnight, almost in tears ( personal reason for wanting to be in Gold Coast at last minute ).
I'm sure this has been well identified, but there is no person to be spoken to whatsoever over the phone, who can make a decision, least an 'apology'. This referral to the '15 day turn around' feedback line is the greatest joke Jetstar has ever produced ....
Anybody hear of CCTV footage being reviewed, to support a customer complaint of 'poor customer service' ??
GORDO
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