No Points/SC's earned for QF international

[nutwood]

It's true that e-Tickets don't display Fare Type; Managing your Booking does via a hotlink but I don't believe I've ever had E so can't go back to check.
Why is QF faffing around with this? It seems clear that the Member was not given access to any clear (or certainly accessible) advice that this was a very rare non-earning paid fare. QF should graciously hand over the 60SCs and an apology and stop nickel-and-diming. I endorse the much earlier advice to contact Red Roo.

Well put. It seems surprising to even be having this discussion. What's at stake? 5000 or so points, cash value about $50, and 60SC's which for someone hovering around silver are not going to cost Qantas anything. Compare that to four pages of Frequent Flyer discussion; 90% of it supporting the OP.

 

[eminere]

It's true that e-Tickets don't display Fare Type; Managing your Booking does via a hotlink but I don't believe I've ever had E so can't go back to check.
Why is QF faffing around with this? It seems clear that the Member was not given access to any clear (or certainly accessible) advice that this was a very rare non-earning paid fare. QF should graciously hand over the 60SCs and an apology and stop nickel-and-diming. I endorse the much earlier advice to contact Red Roo.

Are they even still active on this forum?

 

[Pompey]

In my experience when booking of the QF website there is an advice near the end of the process advising how many status credits the bookings will earn. Perhaps this was overlooked?

 

[Stoopidsteve]

Are they even still active on this forum?

Last post for Red Roo apparently was 4th October.....

 

[melaus]

Is it any wonder, as a 70+ yr old and a member of QFF right up front in the very days when Qantas commenced this scheme, that I should be disgusted by the treatment handed out here.

This should have been righted immediately, with a little proof upon the original notification and with no fuss and sincere apologies given to the o/p.

Infact I would hope it is being rectified or has been as we discuss this here ?

Perhaps this is why many of us often fly from and back to these shores with other airlines sharing exactly the same routes QF does.
Other airlines not stuck in the bl__dy high nosed attitude we get so often from our own so often "applauded" airline.

I'm also a member of two other Asian Airline FF schemes and get treated wonderfully and I'm just a very standard "No Frills" member.

This apparent problem the member has experienced should be rectified immediately, it may mean a Qantas admin staffer may miss a morning or afternoon tea break......So be it!

 

[BjJames]

.... and I wholeheartedly agree with the several comments that the booking class (not only the cabin) should be clearly shown on the QF booking screen (and later on the pdf e-ticket). Some of us wish to earn points and status credits on other OneWorld airlines, so need to have our eyes open as to what we might get.

 

[eminere]

In my experience when booking of the QF website there is an advice near the end of the process advising how many status credits the bookings will earn. Perhaps this was overlooked?

Not "will" earn, but "may" earn.

 

[Spongbob]

Not "will" earn, but "may" earn.

But it does not say: "Qantas Points and Status Credits will not be earned on this fare." So there is a difference between "will not" and "may".

 

[eminere]

But it does not say: "Qantas Points and Status Credits will not be earned on this fare." So there is a difference between "will not" and "may".

Yes. But that's not the part Pompey was referring to in the booking process.

 

[Ex-bugman]

I have to assume you booked and quoted your FF No. in order to have an expectation of obtaining SC & FFP's. IF you did this then the system is at fault on Qantas's side as you should have automatically been flagged and recognised. If you did not quote yr FF No. then the onus would be on you to ensure the fare class qualified UNLESS you were "shown" or "given" a warning advising you at the time you were advised of the fare. It's a strange incident regardless, but then Murphy's Law and an Irishman in the top seat..... hmmmm.

 

[N860CR]

From memory (and it's been a while since I worked at Qantas) "E" is the "fare class" (because one has to exist) for international staff listings. It seems Qantas have been using it in a revenue fare bucket and QFF probably haven't updated their automated systems.

The fact that someone told you they can't help is just a product of the new off-shored call centre and social media team.

Raise it with the Airline Consumer Advocate. The more complaints they get, the closer we'll get to EUR style regulation

 

[lcumiskey]

Hi folks,

Good news! Qantas just called and they credited my account with the relevant points and SCS and admitted it was a mistake that I didn't get them in the 1st place. Thanks for your help everyone.

 

[Mattg]

Hi folks,

Good news! Qantas just called and they credited my account with the relevant points and SCS and admitted it was a mistake that I didn't get them in the 1st place. Thanks for your help everyone.

Well thank goodness for that!

I do hope that they fix the problem properly now that they've been alerted to it. I notice that QF are still selling "E" class fares on some international routes, including SYD-DFW.

 

[bismarck]

Good result, despite the annoyance of having to file up

 

[toasty]

Well thank goodness for that!

I do hope that they fix the problem properly now that they've been alerted to it. I notice that QF are still selling "E" class fares on some international routes, including SYD-DFW.

I can see "E" class available on SYD-LAX and SYD-DFW flights during May (haven't looked at other times), but are there any fares published in that class? Lowest I could find was "O".

 

[nutwood]

Good outcome and congratulations to Qantas for admitting an error.
Too many companies do what they should have done in the first place but do it so begrudgingly (...one off good will gesture.. no admission of...etc etc) that they ruin the good will they hoped to garner.

 

[teamhamsandwich]

I just also had 30 SC and 5200 points appear as a correction from September flights in my activity statement. Thanks Qantas!